Field Service Engineer - US Remote

Motorola Solutions; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Job summary

Motorola Solutions seeks a Field Service Engineer to install and support video systems at client sites, including In-Car Video and Body Worn Camera hardware, across Azure, Linux, and Windows environments. You will train end users and advise partners on deployments.

Travel up to 75% is expected; strong networking, IT, and problem-solving skills are required. Relocation support and comprehensive U.S. benefits are offered.

Qualifications

• High School diploma, technical certs or degree plus 3+ years in LMR/RF/Radio/IT or video systems for public safety.
• CompTIA certifications are required.
• Ability to obtain government background clearance is required.

Responsibilities

• Carry out major and minor installations and support Motorola Video applications at client sites (Azure/Linux/Windows).
• Install and support In-Car Video and Body Worn Camera hardware.
• Develop and implement efficient, cost-effective solutions.
• Evaluate system specifications for business requirements.
• Train end users on end-to-end video system usage.
• Provide consultation on hardware deployments to Partners or Customers.
• Resolve IT issues including networking and server maintenance; generate deployment docs.
• Prioritize business goals with management.

Skills

Communication skills

Networking experience

Troubleshooting

Field service experience

Education

High School diploma / Technical certificates / Associate or Bachelor's degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Responsibilities

• Carry out Major and Minor installations and support Motorola Video applications at Client sites. These can be Azure cloud based, Linux based, or Windows based depending on the customer.
• Windows based depending on the customer.
• Develops and implements the most efficient and cost-effective solutions
• Evaluates system specifications for business requirements
• Works closely with management to prioritize business goals and information needs
• Install and support In-Car Video and Body Worn Camera hardware
• Train end users on functionality of end to end usage of the video system
• Provide consultation and/or expert advice to Partners or Customers who are executing hardware deployments on behalf of Motorola Solutions
• Work effectively in IT environments and provide feedback to support customer IT resources to resolve IT functional issues including networking, port protocols and server maintenance.
• Generate technical field trip reports and technical deployment documentation.

Preferred Qualifications

• Good communication skills verbal and written
• Must be have experience with Networking
• Must have extensive computer use experience
• 3+ years of experience working in a Field Service environment preferred.
• Ability to troubleshoot and resolve technical issues in a timely matter.
• Ability to deviate from established policies and procedures to effectively resolve a customer issue in time sensitive deployments.
• Must have a valid driver's license to be considered for this position.
• The ability to travel up to 75%.
• Ability to install and/or configure hardware and/or software for Video Products.

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements

Required Skills

High School diploma, Technical Certificates, or Associate's, or Bachelor's degree, plus 3+ years of experience in one of the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wireless Communication Systems, IT Systems, Mobile or Fixed Video Systems, Telecommunications, and Public Safety experience required for this position.

CompTIA Certification(s).

Must be able to obtain a background clearance as required by our government customers.

Travel Requirements

Over 50%

• Relocation Provided
• None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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