Field Service Engineer - Torrance, Carson, Signal Hill CA

General Motors; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to provide top-notch technical support to dealerships in California. This role offers the flexibility of remote work while requiring occasional territory visits. You will be responsible for diagnosing vehicle issues, collaborating with dealership teams, and ensuring high-quality service delivery. If you have a passion for automotive technology and a knack for problem-solving, this opportunity is perfect for you. Join a forward-thinking company that values innovation and customer satisfaction.

Benefits

Relocation Assistance

Flexible Work Hours

Health Insurance

401(k) Plan

Paid Time Off

Qualifications

• 5+ years of experience in automotive technical support.
• Strong skills in vehicle diagnostics and repairs.

Responsibilities

• Provide on-site technical support for automotive issues.
• Collaborate with dealership staff to improve service processes.

Skills

Automotive Technical Support

Diagnostic Skills

Problem Resolution

Communication Skills

Customer Service

Education

Bachelor's Degree in Engineering or related field

Automotive Certification

Tools

GM Predictive Analytics Tools

Diagnostic Equipment

Job description

Remote: This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires coverage of territory visits to dealerships with a certain frequency.

The territory covers Torrance, Carson, and Signal Hill, CA. The selected candidate must live in the territory or relocate to Torrance, Carson, or Signal Hill, CA. Relocation assistance may be provided.

The Role

GM Field Service Engineers (FSEs) provide on-site automotive, business, and computer technical support to GM’s retail and wholesale communities. FSEs are responsible for vehicle diagnostics, repairs, case escalation, product problem resolution, and territory management. Their main goal is to diagnose and direct repairs on California customer vehicles, reducing vehicle repurchases and warranty costs for GM. They also evaluate Dealership internal comeback processes, provide onsite service readiness feedback, and support Techline products at GM Dealerships.

What You’ll Do

Retail Support

• Provide third-level, on-site support for automotive technical and Techline issues, responding promptly to cases that could lead to vehicle downtime or repurchase situations.
• Work closely with GM District Managers-Aftersales (DM-A), Regional CAM, and BRSM to review vehicles at risk of repurchase and develop strategies to avoid buy-backs.
• Collaborate with the GM Business Resource Center (BRC) to respond to customer requests for vehicle repurchase.
• Use GM’s predictive analytics tools to identify high-risk vehicles in your area and assist dealers when such vehicles appear.
• Review dealer comeback processes to ensure they meet GM standards and help dealers improve these processes when needed.
• Review current Preliminary Information (PI) bulletins for known vehicle concerns with dealer service personnel.
• Notify TAC Escalation Team Agents (ETA) about authorized “field fix” information through PI bulletins.
• Conduct ad-hoc in-dealership technical training sessions on Techline tools, diagnostic equipment, and other relevant topics.
• Take ownership of dealer concerns and resolve problems effectively.
• Assist with troubleshooting IT hardware and Techline tool issues in service departments, following through to resolution.
• Address customer resolution needs via phone or at the dealership during dispatched cases.
• Report on the dealership’s overall service readiness to prevent buybacks.
• Support dealer technician recruitment and retention efforts, especially when technician shortages contribute to buybacks.

Wholesale Support

• Build strong relationships with GM National and Regional Service Management, Vehicle/Powertrain Brand Quality, and Engineering teams to improve product quality and minimize repurchases.
• Represent GM as the primary technical resource and spokesperson in the field.
• Respond to requests from GM wholesale personnel, including regional service management and engineering, through escalation processes.
• Provide feedback via Field Product Reports (FPRs) to quality managers and engineering teams.
• Support arbitration hearings and legal cases, such as lemon law suits, to protect GM interests.
• Offer warranty waste reduction suggestions to FSE leadership and quality management teams.