Field Service Engineer - Torrance, Carson, Signal Hill CA

General Motors; United States; Remote; USD 72,000 - 112,000; Full time

Job summary

An established industry player seeks a Field Service Engineer to provide on-site automotive support across California. This exciting role focuses on vehicle diagnostics, repairs, and enhancing dealership operations. The ideal candidate will possess extensive experience in automotive service, strong communication skills, and a passion for customer satisfaction. You'll work closely with dealership teams to resolve technical issues and improve service readiness, all while enjoying the flexibility of remote work. Join a forward-thinking company committed to innovation and inclusivity in the automotive industry.

Benefits

Comprehensive Health Benefits

Retirement Plans

Employee Discounts

Relocation Assistance

Qualifications

• Extensive hands-on experience in automotive dealership service.
• Knowledge of GM tools and state automotive technician certifications.

Responsibilities

• Provide third-level on-site support for automotive technical issues.
• Collaborate with dealership teams to prevent vehicle buy-backs.

Skills

Automotive Dealership Service

Vehicle Diagnostics

Communication Skills

Relationship Building

MS Office Proficiency

Case Management Skills

Education

ASE Master Technician Credentials

Technical Degrees

Tools

GM Tools

Advanced Diagnostic Tools

Job description

Description

Remote: This position allows for off-site work on a permanent basis, covering territory visits to dealerships in Torrance, Carson, and Signal Hill, CA. The candidate must reside in or be willing to relocate to these areas; relocation assistance may be provided.

The Role

GM Field Service Engineers (FSEs) provide on-site automotive, business, and computer technical support to GM's retail and wholesale communities. Responsibilities include vehicle diagnostics, repairs, case escalation, product problem resolution, and territory management. The primary goal is to diagnose and direct repairs on California customer vehicles, reducing vehicle repurchases and warranty costs, while supporting dealership readiness and Techline products.

What You'll Do

Retail Support

• Provide third-level on-site support for automotive technical issues escalated through GM's support centers.
• Collaborate with regional managers and dealer teams to prevent vehicle buy-backs.
• Utilize GM's analytics tools to identify high-risk vehicles and assist dealers proactively.
• Review and help improve dealership comeback processes.
• Conduct technical training and troubleshoot hardware and software issues in dealerships.
• Address customer concerns directly at dealerships and report on service readiness.

Wholesale Support

• Maintain relationships with GM management and engineering teams regarding product quality and service operations.
• Provide feedback through Field Product Reports and support arbitration and legal cases.

Additional Description

Your Skills & Abilities (Required Qualifications)

• Must be 100% geographically mobile within the USA.
• Extensive hands-on experience in automotive dealership service or vehicle diagnostics.
• Knowledge of GM tools and state automotive technician certifications.
• Valid driver’s license with a clean record.
• Proficiency in MS Office and case management skills.
• Strong relationship-building, communication, and self-management skills.

Preferred Qualifications

• 10+ years in dealership service or vehicle repair.
• Familiarity with GM comeback processes, customer operations, and advanced diagnostic tools.
• Technical degrees and certifications, including ASE Master Technician credentials.
• Knowledge of GM systems and training platforms.

Compensation

• Salary range: $72,700 - $111,400, based on experience and location.
• Incentive pay based on performance.
• Comprehensive benefits including health, retirement, discounts, and more.

This position requires the ability to legally operate a motor vehicle regularly.

GM does not sponsor immigration for this role. Do not apply if you require sponsorship now or in the future.

#LI-AP1

About GM

Our vision: Zero Crashes, Zero Emissions, Zero Congestion. We strive for an inclusive culture where all employees belong.

Why Join Us

We are committed to meaningful change and fostering a diverse, inclusive environment.

Total Rewards | Benefits Overview

We support your well-being and career growth from day one. Learn more about our benefits.

Non-Discrimination and Equal Opportunity

GM is an equal opportunity employer, committed to inclusion and diversity. All employment decisions are made without regard to protected statuses.

Interested candidates are encouraged to review role responsibilities and apply accordingly. Pre-employment assessments may be required.

Accommodations

GM offers accommodations for applicants with disabilities. Contact us at [e-mail] or 800-865-7580 for assistance.