Field Service Engineer/Technician, North East USA

Creaform in; Berwyn (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in laser and vision-based solutions is seeking a Field Service Engineer/Technician. This role involves extensive travel, system installation, and technical support across various industries. Ideal candidates will have a strong technical background and enjoy diverse challenges in a fast-paced environment.

Qualifications

• Multilingual skills (Spanish or French) are a plus.
• Self-motivated and independent.
• Safety conscious.

Responsibilities

• Install and train customers on laser and vision-based systems.
• Perform diagnostic testing and troubleshooting.
• Offer remote technical support.

Skills

Spatial awareness

Communication

Technical service experience

Education

Diploma or degree in Mechanical, Electrical, Electronics, or related field

Tools

CAD software

Diagnostic tools

Job description

Field Service Engineer/Technician, North East USA (Finance)

We are growing and seeking talented individuals! If you have a strong understanding of coordinate systems, CAD experience, and enjoy fixing things, this career might be for you!

Location: Candidates must reside in PA, MD, or VA.

Are you the go-to person among friends and family for electronics and technology advice? We need someone with a solid background in Windows and mechanical aptitude to install and service laser-based equipment with vision systems. If you desire a dynamic career with diverse daily challenges, consider joining us! We work across industries such as Aerospace, Steel Fabrication, Concrete Construction, Space, F1, Automotive, and more.

This role involves extensive travel—up to 75% within North America—ideal for those who love travel but prefer to be home on weekends. You'll receive training and work in a fast-paced, innovative environment, continuously learning new skills. When not traveling, you will work remotely from your home office supporting our global customers.

Joining our friendly Service team offers a unique opportunity to grow within a company that values innovation and expertise.

Responsibilities

1. System Installation and Training

• Install and train customers on laser and vision-based systems across various environments and industries.
• Calibrate and commission new hardware and software.
• Troubleshoot system-level issues.
• Conduct multi-day training, including classroom theory and hands-on machine learning for operators and maintenance staff.
• Adhere to all quality and safety procedures.
• Document customer applications and contribute to product development and bug resolution.

1. On-site Service & Troubleshooting

• Perform diagnostic testing and troubleshooting of electro-optic and electronic components.
• Maintain and repair control systems and integrated components.
• Implement preventative maintenance and keep records.
• Provide support via phone and online as needed.

1. Remote Support

• Offer remote technical support through various channels.
• Occasionally handle after-hours support calls.
• Maintain accurate reporting and data entry.
• Manage travel expenses and participate in product testing.

Requirements

General

• Diploma or degree in Mechanical, Electrical, Electronics, Photonics, or related field.
• Multilingual skills (Spanish or French) are a plus.
• Experience in technical service or customer-facing roles is beneficial.
• Strong spatial awareness and ability to think in 3D.
• Self-motivated, independent, with excellent communication skills.
• Safety conscious.

Computer Skills

• Proficiency with Windows and MS Office/Google Workspace.
• Ability to interpret NC programming languages like G-Code.
• Familiarity with network troubleshooting and CAD software (SolidWorks, Autodesk, Creo, CATIA) is advantageous.

Technical Aptitude

• Understanding of 3D coordinate systems and technical documentation.
• Experience with diagnostic tools and reading electrical/mechanical drawings.
• Knowledge of CNC equipment and portable CMMs is a plus.

Working Conditions

• Travel up to 75%, primarily within the USA, with some international travel.
• Work at heights from 1.6-15m and in varied environments, including outdoors.
• Flexible hours outside standard business times.
• Located within 1 hour of a major airport.

Virtek Vision, now part of AMETEK, Inc., leads in laser and vision-based solutions for manufacturing industries worldwide.