Field Service Engineer / Technician

Promaxo; Oakland (CA); Vor Ort; USD 95.000 - 125.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

PTO up to 31 days

Paid holidays

Career growth

Leadership access

Zusammenfassung

Promaxo is seeking a Field Service Engineer/Technician to install, calibrate, and service its point-of-care MRI systems at customer sites across the United States. The role is hands-on, customer-facing and requires strong electromechanical troubleshooting skills.

Reporting to the Sr. Director of Operations in Oakland, CA, the position involves up to 70% travel, on-site commissioning, preventive maintenance, and rapid issue resolution to ensure reliable clinical performance and patient care

Qualifikationen

• Bachelor's degree in a relevant engineering field or an equivalent hands-on background.
• 1-5 years of experience servicing complex electromechanical systems.
• Ability to interpret engineering drawings, wiring diagrams, and schematics.
• Willingness to travel up to 70% domestically for installations and service support.

Aufgaben

• Install, configure, and commission Promaxo MRI systems at customer sites.
• Perform preventive maintenance, diagnostics, and system calibrations.
• Provide on-site and remote technical support and train users.

Kenntnisse

Electrical troubleshooting

Mechanical troubleshooting

Customer-facing communication

Ausbildung

Bachelor's degree in biomedical/electrical/mechanical engineering

Associate's degree in electronics/biomedical equipment technology

Tools

Multimeters

Jobbeschreibung

Field Service Engineer / Technician Operations | Reports to: Sr. Director of Operations | Oakland, CA | Full-Time | Travel: Up to 70% Compensation: $95,000-$125,000 base + stock options

About Promaxo

Promaxo is a rapidly growing medical imaging, robotics, and AI technology company building the first fully integrated, point-of-care MRI platform for prostate cancer care - combining in-office MRI imaging, AI-assisted lesion detection, and robotic guidance to bring detection, biopsy, and treatment into a single clinical workflow. Built on over 230 issued patents, our compact MRI system holds FDA 510(k) clearance for MRI-guided prostate biopsy, and our team continues to develop the AI screening, robotic guidance, and targeted-treatment capabilities that will extend the platform. We're a small, fast-moving medical device company based in Oakland, California, expanding our technical field operations to support U.S. commercial growth and international market entry, and we're looking for talented, mission-driven people who want their work to matter in the clinic.

Position Summary

Promaxo is seeking a highly skilled and customer-focused Field Service Engineer/Technician to support installation, calibration, maintenance, and repair of its point-of-care MRI systems at customer clinical sites. Reporting to the Sr. Director of Operations, this hands-on, customer-facing role requires strong technical troubleshooting capability and electromechanical skill, and ensures Promaxo's MRI-guided prostate biopsy platform performs reliably in real-world clinical environments - directly supporting patient care. You will document field events and provide feedback to engineering, operations, and quality teams to drive continuous improvement. This is a highly visible role well suited to a technically skilled individual who enjoys hands-on work, travel to customer sites, and being part of a mission-driven medical device company - whether an experienced technician or an early-career engineer looking to grow with a rapidly scaling company.

Key Responsibilities

• Install, configure, and commission Promaxo MRI systems at customer clinical sites, including uncrating, setup, calibration, verification, and on-site acceptance testing
• Conduct site assessments to ensure electrical, environmental, and space requirements are met
• Collaborate with facilities teams, contractors, and service partners to prepare customer sites

Preventive & Corrective Maintenance

• Perform routine preventive maintenance, mechanical alignment, diagnostics, coil checks, and system calibrations
• Execute corrective maintenance to resolve MRI system failures, subsystem malfunctions, image quality issues, firmware problems, and electrical/mechanical faults
• Diagnose and repair mechanical, electrical, and software-related equipment issues in the field, troubleshooting to identify root causes and restore system functionality

Clinical & Customer Support

• Provide on-site and remote technical support (phone, email, video, ticketing system) to clinical customers
• Support clinicians and technologists during go-live, early adoption, and post-installation phases
• Train users on system operation, imaging workflow, daily checks, and safety practices
• Represent Promaxo professionally and provide a responsive, high-quality customer experience

Technical Documentation & Reporting

• Maintain accurate service logs, visit reports, system configurations, and maintenance documentation
• Document service activities, parts usage, and issue resolution in Promaxo's quality, CRM, and ticketing systems in compliance with established procedures
• Document and elevate systemic issues to engineering and operations teams

Cross-Functional Collaboration

• Coordinate with the Sr. Director of Operations and Engineering on recurring issues and product feedback
• Provide field insights to design engineering, manufacturing, and product teams for continuous product improvement
• Participate in new product introduction (NPI) builds, testing, and validation as required
• Maintain service tools, test equipment, and spare parts inventory

Required Qualifications

• Bachelor's degree in biomedical, electrical, mechanical, computer, or systems engineering, physics, or a related technical discipline - or an Associate's degree in electronics, biomedical equipment technology, or a related field with equivalent hands-on experience; equivalent military or advanced technical training also considered
• 1-5 years of experience servicing complex electromechanical systems (medical imaging preferred)
• Working knowledge of electrical and mechanical troubleshooting, including safe use of multimeters and other diagnostic tools; ability to interpret engineering drawings, wiring diagrams, and schematics
• Familiarity with mechanical assembly, cabling, alignment, computer-based diagnostic systems, and basic software troubleshooting
• Strong mechanical aptitude and a structured approach to diagnosing complex system issues, with strong attention to detail and the ability to follow documented procedures and safety protocols
• Clear written and verbal communication skills suitable for customer-facing and clinical environments
• Willingness to travel up to 70% domestically for installations and service support, including occasional overnight travel
• Valid driver's license and ability to lift up to 50 pounds and work safely in technical installation and clinical environments

Preferred Qualifications

• Field service experience with MRI, CT, ultrasound, radiation therapy, automation, or other regulated capital equipment
• Exposure to FDA-regulated medical devices, ISO 13485, IEC 60601, or controlled service/QSR documentation
• Experience performing calibrations, PQ/OQ testing, and acceptance/validation protocols
• Experience working in hospitals, imaging centers, ambulatory surgical centers, laboratories, or other controlled clinical customer environments
• Basic understanding of MRI or other imaging technology
• Relevant technical certifications (e.g., biomedical equipment technician certification)

Training, Benefits & Career Growth

At Promaxo, you'll get hands-on, product-specific training and the tools you need to succeed from day one - plus real investment in where you go next. Annual performance reviews aren't just a formality here; they're a dedicated conversation about your growth, new skills, and what advancement could look like for you. As a fast-growing medical imaging company, we offer the kind of visibility and cross-functional exposure - working directly with engineering, manufacturing, quality, and clinical teams - that's hard to find once a company scales past this stage.

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) plan to help you plan for the future
• Generous PTO that grows with your tenure (up to 31 days per year), plus payout of unused time if you ever leave
• 12 paid company holidays every year, with extra paid time off during the year-end break
• Real career growth - advancement based on your performance and capability, not just tenure
• Direct access to company leadership and a genuinely visible role in building a differentiated technology platform that's changing how prostate cancer is diagnosed and treated