Field Service Engineer Team Leader

General Motors; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative industry leader is seeking a dynamic Team Leader for their Field Service Engineers. This role involves overseeing a dedicated team, ensuring optimal performance through effective personnel management and training. You will analyze operational data, generate reports, and host performance reviews, fostering relationships with regional management to enhance product quality. If you're passionate about leading teams and driving improvements in service delivery, this is an exciting opportunity to make a significant impact in a forward-thinking organization.

Qualifications

• Experience in managing teams and personnel.
• Strong analytical skills for data-driven decision making.

Responsibilities

• Oversee team performance and manage daily operations.
• Train and support Field Service Engineers in complex cases.

Skills

Personnel Management

Training and Development

Data Analysis

Performance Management

Coaching

Education

Bachelor's Degree in Business or Engineering

Tools

FSE Dashboard

Data Reporting Tools

Job description

Work Arrangement

USA Remote Field Assignment, working out of your home office in the southeastern MI area leading team members in Michigan, Ohio, Indiana, Illinois, and Pennsylvania.

The Role
The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

What You'll Do

• Achieve performance goals through CAP objective development and employee reviews.

• Provide monthly performance updates (FSE Dashboard).

• Host operational and performance review meetings with management.

• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.

• Analyze data on FSE operations and generate management reports.

• Assist FSEs with complex cases requiring additional intervention.

• Train and manage FSEs, coordinating training on new product features and techniques.

• Review regional cases for quality and timeliness, providing coaching as needed.

• Foster relationships with Regional Management to improve product quality.

• Manage expense reports and procure necessary tools for FSE operations.