Field Service Engineer Team Leader

General Motors of Canada; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Team Leader to manage Field Service Engineers in a remote capacity. This role focuses on personnel management, training, and optimizing performance across multiple states. You will lead a team to achieve performance goals, conduct training on new product features, and ensure high customer satisfaction. This position offers a unique opportunity to work from home while making a significant impact on service operations. Join a forward-thinking organization committed to diversity and inclusion, where your contributions will help shape the future of the automotive industry.

Benefits

Paid Time Off

Healthcare Plans

401K Matching

Tuition Assistance

Vehicle Discounts

Qualifications

• 5+ years of experience in Automotive Dealership Service Department.
• Proven leadership experience managing a team effectively.

Responsibilities

• Oversee team performance and training for Field Service Engineers.
• Analyze data and generate management reports on FSE operations.

Skills

Team Leadership

Automotive Diagnostics

Customer Satisfaction

MS Office Proficiency

Training Development

Education

Associate or Bachelor's Degree in Engineering

Tools

Data Bus Diagnostic Tools

GM Global Connect Service Applications

Diagnostic Tools (Pico Scope)

Job description

Job Description

Work Arrangement

USA Remote Field Assignment, working out of your home office in the southeastern MI area leading team members in Michigan, Ohio, Indiana, Illinois, and Pennsylvania.

The Role
The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

What You'll Do

• Achieve performance goals through CAP objective development and employee reviews.

• Provide monthly performance updates (FSE Dashboard).

• Host operational and performance review meetings with management.

• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.

• Analyze data on FSE operations and generate management reports.

• Assist FSEs with complex cases requiring additional intervention.

• Train and manage FSEs, coordinating training on new product features and techniques.

• Review regional cases for quality and timeliness, providing coaching as needed.

• Foster relationships with Regional Management to improve product quality.

• Manage expense reports and procure necessary tools for FSE operations.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Proven leadership experience in managing a team.

• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.

• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).

• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.

• Track record of maintaining high customer satisfaction across multiple locations.

• Experience in creating and delivering specialized training, with the ability to work autonomously.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Associate or bachelor’s degree in engineering or automotive technology

• Current certifications in the following Automotive Service Excellence (ASE) Tests:

  • A1-A9, plus Master Technician certification

  • T1-T8, plus Master Technician certification

  • L1-L4 certification

• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools

• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.