Field Service Engineer - Southeast

Alcon MX; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Alcon is seeking a Field Service Engineer to support Southeast territory, primarily in North Carolina, with remote work options. You will install, test, maintain, and repair Alcon surgical equipment, ensuring high performance at customer sites and demonstrations.

The role requires a couple of years of relevant experience, proficiency in English, and the ability to work in fast-paced, regulated environments.

Qualifications

• Associate’s degree or equivalent years of related experience.
• Fluent reading, writing, understanding, and speaking English.
• 2 years of relevant experience.
• Experience with advanced medical devices and lasers preferred.
• Familiarity with hospital OR and surgery center protocols.
• Ability to lift 50 pounds.
• Travel about 30% overnight.

Responsibilities

• Install, test, maintain, troubleshoot and repair Alcon surgical equipment.
• Troubleshoot and repair devices within the Southeast territory per SOPs.
• Escalate issues to engineering teams and coordinate with customers.
• Maintain documentation and training to ensure quality and regulatory compliance.

Skills

Analytical thinking

Communication skills

Troubleshooting

Time management

Education

Associate’s degree or related experience

Tools

ServiceMax / CRM tools

Job description

## Field Service Engineer - SoutheastApply: Remote - Sales / Field services position: Remote, North Carolina: Full time: Posted Today: End Date: December 30, 2026 (30+ days left to apply): R-2026-49641At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? As a **LenSx Field Service Engineer**, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation. **In this role, a typical day will include:*** Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications* Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines* Escalate issues to relevant engineering teams* Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams* Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements* Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization* Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals **Key Requirements/Minimum Qualifications:*** Associate’s degree or equivalent years of directly related experience* The ability to fluently read, write, understand, and communicate in English* 2 years of Relevant Experience **Preferred Qualifications:*** Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.* Experience working with advanced medical devices and with medical devices that use lasers.* Accustomed to working with hospital operating room and surgery center protocols.* Working knowledge of ServiceMax / CRM tools.* Ability to lift 50 pounds – i.e., tools, replacement parts, etc.* *Travel Requirements:* approximately 30% overnight* **Territory**: Southeast – Primarily NC **How to Thrive at Alcon:*** Imagine your career like never before with focused growth and development opportunities* Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!* Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more! **See your impact at alcon.com/careers**