Service & OF - Field Service

Elekta AB; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Elekta AB is seeking an Associate Field Service Engineer to diagnose and repair complex medical imaging and radiation therapy equipment across healthcare sites in the United States. Based near Kirksville, MO, you will perform preventive maintenance, calibrations, and timely service on designated modalities.

You will read schematics, communicate effectively with customers, manage service reports, and travel as needed.

Qualifications

• Associate Degree or equivalent in Electronics, Physics or related field.
• Ability to read, interpret schematics and wiring diagrams.
• Excellent customer service and communication skills.
• Willing to travel and work unsociable hours.

Responsibilities

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A).
• The confined areas have potential hand/arm traps; depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paper work as assigned.
• Parts inventory management.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

Skills

Electro-mechanical aptitude

Computer literate

Test equipment

Strong communication

Valid driver’s license

Education

Associate Degree or equivalent in Electronics/Physics

Tools

Oscilloscopes

Multi-meters

Job description

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

The Associate Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.

Location

This role is based in Kirksville, MO, must live near or be willing to relocate to the area.

RESPONSIBILITIES

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations and preventative maintenance on their designated modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances.
• The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paper work as assigned.
• Parts inventory management.
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.

• Posses a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel and work unsociable hours.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
• Must maintain an active driver’s license in the home state.

PHYSICAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate. Must be able to travel as needed for the business.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.