Field Service Engineer – Solar

Jobtailor; Illinois; On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Field Service Engineer in Illinois to act as the technical authority on solar hardware and guide internal teams, contractors, and customers. You will train installers, review and update installation manuals, and address complex technical inquiries to ensure safe, compliant operations.

Responsibilities include creating compelling technical documentation, providing timely support, and collaborating with suppliers for optimal performance.

Qualifications

• 3+ years of field service engineering experience in solar or related systems.
• Strong understanding of solar equipment, system design, and installation best practices.
• Experience in solar and roofing is a plus.
• Familiar with solar and electrical code and compliance.
• Proven ability to create technical documentation and support customers.
• Excellent communication and interpersonal skills.
• Ability to travel up to 50%.

Responsibilities

• Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers.
• Train and mentor contractors on installation, operation, and maintenance of solar products.
• Develop, update, and manage technical documentation, including installation manuals and datasheets.
• Provide timely and effective technical support to customers, addressing inquiries and resolving issues.
• Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance.
• Collect and analyze customer feedback and product performance data for continuous improvement.
• Stay current on industry trends, standards, and competitive product landscape to inform development and support strategies.

Skills

Field service engineering

Technical communication

Electrical code knowledge

Data analysis

MS Office

Team collaboration

Presentation skills

Problem solving

Safety at heights

Tools

Microsoft Office

Job description

Responsibilities

• Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers
• Train and mentor contractors on the proper installation, operation, and maintenance of solar products
• Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required
• Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products
• Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products
• Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives
• Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies

Requirements

• 3+ years of experience in field service engineering for solar or related systems such as batteries
• Strong understanding of solar equipment, system design, and installation best practices
• Experience in solar and roofing is a plus
• Basic knowledge of solar and electrical code and compliance
• Proven experience in technical documentation and customer support
• Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences
• Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers
• Equally comfortable giving a presentation in an office or working with a crew on a jobsite
• Familiar and comfortable with safely working at heights
• Advanced analytical skills, and creativity in solving problems/trouble shooting
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to travel (25-50%)