Field Service Engineer - San Jose, CA Region

Optos PLC; San Jose, Northern (CA, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Field Service Incentive plan

Job summary

Optos is seeking a Field Service Technician to provide on-site support for customers in the San Jose region. You will install, repair, perform preventive maintenance, and train customers on Optos instrumentation, and assist with remote diagnosis when needed.

Responsibilities include planning installations, ensuring customer satisfaction, maintaining networks, and submitting required documentation. This role requires up to 70% travel and a valid driver's license; base salary ranges from $60,000

Qualifications

• Hands-on experience with electronics, networking, complex instrumentation or medical devices preferred.
• Strong troubleshooting skills across mechanical, electrical, software, network, and instrumentation issues.
• Experience with software installation, network integration, and MS Office applications.
• Ability to interpret technical documents, schematics, service procedures and work instructions.
• Clear written, verbal, and customer-facing communication skills.
• Valid driver’s license and willingness to travel up to 70%.

Responsibilities

• Plan installation of new customer sites by liaising with in-house field support and conducting pre-installation conference calls.
• Provide optimal customer satisfaction on all Optos products and services.
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products.
• Support customers on the operational aspects of the instrument, equipment and software.
• Install and maintain wired computer networks.
• Complete and submit all regulatory and company-required documentation.
• Provide remote diagnosis/repair support when needed.
• Relay field repetitive failures/quality issues to internal support specialists.
• Ensure that all repair parts are on site and CRM transactions are completed timely.
• Test repaired instruments in all operating modes per specification.
• Represent Optos at technical shows and exhibitions as required.

Skills

Troubleshooting

Networking

Instrumentation

Software install

Customer communication

Tools

CRM systems

Job description

Select how often (in days) to receive an alert:

Location: Field Based – San Jose, CA Region

ROLE SUMMARY

Provide field service support to Optos customer base. Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation. Support marketing shows when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer.
• Provide optimum customer satisfaction on all Optos products and services.
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products.
• Support customers on the operational aspects of the instrument, equipment and software.
• Install and maintain wired computer networks.
• Complete and submit all Regulatory and company required documentation.
• Provide remote diagnosis/repair support when needed.
• Relay field repetitive failures/quality issues to internal support specialists.
• Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner.
• Test repaired instruments in all operating modes per specification.
• Represent Optos at technical shows and exhibitions as required.

MINIMUM QUALIFICATIONS

• Hands-on experience with electronics, networking, complex instrumentation, military service, or medical devices experience preferred.
• Strong troubleshooting skills across mechanical, electrical, software, network, and instrumentation issues.
• Experience with software installation, network integration, and Microsoft Office applications.
• Ability to interpret technical documents, schematics, service procedures, and work instructions.
• Clear written, verbal, and customer-facing communication skills.
• Effective time management, adaptability, teamwork, and ability to perform under pressure.

PHYSICAL/TRAVEL REQUIREMENTS

• Valid driver’s license.
• Up to 70% travel (Domestic travel and overnight trips which may last several days, potential for international travel).
• Ability to lift/lower/carry/push/pull 1-50lbs frequently and 50-100lbs occasionally.
• Manual dexterity of arms, hands, and shoulders to push/pull/grasp equipment/tools.
• Ability to work in tight spaces.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

• Participation in the Field Service Incentive plan.
• The base salary range for this position is $60,000-65,000.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.