Field Service Engineer - Fort Lauderdale/Miami, FL Region

Optos; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Optos is seeking a Field Service Engineer to provide installation, repair, preventive maintenance, and training for our instrumentation at customer sites in the Fort Lauderdale/Miami area. The role requires coordinating with the internal field support team and performing remote diagnosis when needed.

Candidates should have hands-on electronics, networking, and instrumentation experience, with strong troubleshooting and customer-facing communication skills.

Qualifications

• Hands-on experience with electronics, networking, instrumentation, or medical devices.
• Strong troubleshooting across mechanical, electrical, software, network, and instrumentation issues.
• Experience with software installation and network integration; proficient with Microsoft Office.
• Ability to interpret technical documents and schematics; follow service procedures.

Responsibilities

• Plan installation of new customer sites with in-house field support and pre-install calls.
• Install, repair, perform preventive maintenance, and retrofit Optos instruments.
• Support customers on operational aspects of instrument, equipment and software.
• Install and maintain wired computer networks at customer sites.
• Complete regulatory and company documentation.
• Provide remote diagnosis/repair support when needed.
• Relay field failures to internal support teams for resolution.
• Ensure repair parts are on site and CRM transactions are thorough and timely.
• Test repaired instruments in all modes per specification.
• Represent Optos at technical shows and exhibitions as required.

Skills

Troubleshooting

Electronics

Networking

Instrumentation

Medical devices

Hardware diagnostics

Software installation

Network issues

Customer-facing communication

Time management

Teamwork

Reading schematics

Remote diagnosis

Tools

Microsoft Office

Schematics

Service procedures

Job description

Location: Field Based – Fort Lauderdale/Miami, FL Region

ROLE SUMMARY

Provide field service support to Optos customer base.Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation.Support marketing shows when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer.
• Provide optimum customer satisfaction on all Optos products and services.
• Install, repair, perform preventive maintenance, and retrofit Optos instrument products.
• Support customers on the operational aspects of the instrument, equipment and software.
• Install and maintain wired computer networks.
• Complete and submit all Regulatory and company required documentation.
• Provide remote diagnosis/repair support when needed.
• Relay field repetitive failures/quality issues to internal support specialists.
• Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner.
• Test repaired instruments in all operating modes per specification.
• Represent Optos at technical shows and exhibitions as required.

MINIMUM QUALIFICATIONS

• Hands-on experience with electronics, networking, complex instrumentation, military service, or medical devices experience preferred.
• Strong troubleshooting skills across mechanical, electrical, software, network, and instrumentation issues.
• Experience with software installation, network integration, and Microsoft Office applications.
• Ability to interpret technical documents, schematics, service procedures, and work instructions.
• Clear written, verbal, and customer-facing communication skills.
• Effective time management, adaptability, teamwork, and ability to perform under pressure.

PHYSICAL/TRAVEL REQUIREMENTS

• Valid driver’s license.
• Up to 70% travel (Domestic travel and overnight trips which may last several days, potential for international travel).
• Ability to lift/lower/carry/push/pull 1-50lbs frequently and 50-100lbs occasionally.
• Manual dexterity of arms, hands, and shoulders to push/pull/grasp equipment/tools.
• Ability to work in tight spaces.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

• Participation in the Field Service Incentive plan.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.