Field Service Engineer (REMOTE FIELD MN/WI)

PerkinElmer; Minneota (MN); Remote; USD 59.000 - 77.000; Vollzeit

Zusammenfassung

PerkinElmer is seeking a Field Service Engineer to support customers in Minnesota and western Wisconsin from a remote field position. You will install, maintain, validate, and repair instrumentation at customer sites, drive zero recalls, and perform preventive maintenance for contract and non-contract customers.

Travel is expected to customer sites with safety protocols and documentation management. The role requires relevant degrees or military experience, MS Office proficiency, and travel

Qualifikationen

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Aufgaben

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• MS Office Skills: Outlook, PowerPoint, Word
• strong team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Kenntnisse

Customer service

Team player

Travel readiness

Follow written and verbal directions

Ausbildung

Bachelor's degree (Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering)

Associate degree (Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering)

Tools

MS Office

Instrument control software

Jobbeschreibung

Field Service Engineer (REMOTE FIELD MN/WI)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

US Remote - MN, US Remote - WI Job Description

The Field Service Engineer is responsible for maintaining a high standard of professional customer support. In this role, the Field Service Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.

Location: Primary support in the Minnesota area with some customers in western Wisconsin.

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Drive toward zero service recalls.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• MS Office Skills: Outlook, PowerPoint, Word.
• strong team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting OR

Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting

Experience using Microsoft 365

Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software

Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.

While performing the duties of this position you must always maintain safe motor vehicle operation

Vendor issued certification on relevant laboratory equipment

Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Employee may be required to handle hazardous waste according to local, state, and federal regulations. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full-time position is $58,760.00 to $77,360.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job‑related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.