Field Service Engineer, PSO, Amazon Prime Air

Amazon Inc.

Philadelphia (Philadelphia County)

On-site

USD 129,000 - 175,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Flexible Spending Accounts

Adoption & Surrogacy Reimbursement

Employee Assistance Program (EAP)

Mental Health Support

Job summary

Amazon Prime Air is seeking a Product Support Organization (PSO) Field Service Engineer to troubleshoot and diagnose day-to-day problems within our ultra-fast drone delivery operations. You will ensure high reliability, collaborate with design engineering, and support site launches with hands-on technical work to ensure smooth operations.

Responsibilities include leading cross-functional investigations, driving improvements with data-driven insights, and developing robust technical documentation

Qualifications

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field required.
3+ years of technical troubleshooting or similar experience.
Experience in project management and use of engineering project management software such as JIRA/Confluence.

Responsibilities

Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams.
Assist with launches of new operational sites.
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements.
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
Develop and maintain documentation for technical procedures.
Deliver measurable system behavior improvements based on data analysis that impact customer experience and advocate for customers.

Skills

Troubleshooting

Project management

Cross-functional collaboration

Technical communication

Education

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or equivalent

Tools

JIRA

Confluence

Job description

Field Service Engineer, PSO, Amazon Prime Air

Stellen-ID: 10497113 | Amazon.com Services LLC

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and- most importantly- safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone

Amazon Prime Air (PA) is seeking a Product Support Organization (PSO) Field Service Engineer to assist in troubleshooting and diagnosis of day to day problems within our ultra-fast drone delivery operations.

This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design. On the front line of drone system operations, you will establish and maintain close relationships with drone maintainers and operators, and provide engineering analyses and solutions to improve the system use experience and uptime. As Prime Air scales, you will also play a key role in bringing new sites online- performing remote provisioning work ahead of launch and providing hand-on technical support on-site during site launches to ensure a smooth and reliable start to operations. The successful candidate will leverage data-driven insights and hands-on experience to identify opportunities and lead implementation of system improvements.

This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
Assist with launches of new operational sites
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers

This role will require up to 15% travel.

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
3+ years of technical troubleshooting or similar experience
Experience in project management
Use of engineering project management software such as JIRA, Confluence, or other Agile tools
2+ years experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
Experience working in or supporting an operational environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Bevorzugte Qualifikationen

Experience in project management
Use of engineering project management software such as JIRA, Confluence, or other Agile tools
2+ years experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
Experience working in or supporting an operational environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.