Field Service Engineer – Power & UPS Systems (Travel)

Socomec Sas; Massachusetts; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Travel reimbursements

Job summary

Socomec Group in the United States is seeking a Field Service Technician I to deliver professional field services and technical support for Powersmiths and Socomec products across data centers and critical infrastructure.

The role requires travel nationwide, safety focus, and hands-on work with transformers, PDUs, STS, UPS, ESS, and related equipment. A bachelor’s degree in Electrical Engineering or related field is preferred.

Qualifications

• Bachelor's degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience.
• Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E.
• Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS).
• Demonstrated ability to deliver the highest level of customer service while working independently.
• Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits.
• Strong knowledge of, or willingness to learn, the energy conservation market.
• Ability to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence.
• Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels.
• Ability to adhere to standards and ensure compliance with customers’ specific requirements on each project.
• Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements.
• Able to obtain clearance to access schools and government installations; background checks and fingerprinting are required by customers on some projects.
• Must be able to purchase airline tickets, rent vehicles, reserve lodging at own expense with full reimbursement on a monthly basis.

Responsibilities

• Maintain excellence in safety ensuring that all work is performed in a safe and professional manner.
• Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to highly secure environments (Military & Government facilities, sensitive banking, or other secure data centers, etc.).
• Responsible for the accurate and timely performance of on-site activities and delivery of reports on time;
• Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction;
• Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams in order to accurately and safely execute work;
• Coordinate with technical support and management teams to ensure timely escalation of issues;
• Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services.

Skills

Electrical Safety

Customer Service

Travel Planning

Communication

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Microsoft Excel

TCP/IP Networking

Job description

Socomec Group in the United States is seeking a Field Service Technician I to deliver professional field services and technical support for Powersmiths and Socomec products across data centers and critical infrastructure.

The role requires travel nationwide, safety focus, and hands-on work with transformers, PDUs, STS, UPS, ESS, and related equipment. A bachelor’s degree in Electrical Engineering or related field is preferred.