Field Service Engineer – Pharmacy Automation

bdx; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

BD Parata seeks a Field Support Engineer / Field Service Engineer to cover the Philadelphia regional area. This field-based role delivers on-site technical support and customer service for pharmacy automation systems used in hospital, retail, and long-term-care environments.

The engineer provides break/fix repair, preventive maintenance, installation support, and customer training while ensuring system uptime and SLA compliance.

Qualifications

• 3–5 years of field service experience in medical devices, healthcare tech, or pharmacy automation.
• Proficiency with Windows OS and Microsoft Office; ability to edit/configure system files and XML.
• Hands-on TCP/IP networking and advanced troubleshooting skills.
• Experience with imaging/re-imaging processes and using standard hand tools.
• Ability to document work clearly to maintain service records.

Responsibilities

• Provide on-site technical support for BD Parata pharmacy automation systems, including break/fix and preventive maintenance.
• Troubleshoot complex systems via hardware diagnostics and electromechanical repair to maximize uptime.
• Deliver training to pharmacy staff on proper system operation and respond to service requests per SLA.
• Assist with installations, commissioning, and upgrades; document activities in Salesforce Field Service Lightning.
• Share product feedback with engineering and quality teams; participate in regional coverage with travel as needed.

Skills

Field Service

Windows OS

Networking TCP/IP

Troubleshooting

Documentation

Education

High School Diploma

Tools

Salesforce

XML

Job description

BD Parata seeks a Field Support Engineer / Field Service Engineer to cover the Philadelphia regional area. This field-based role delivers on-site technical support and customer service for pharmacy automation systems used in hospital, retail, and long-term-care environments.

The engineer provides break/fix repair, preventive maintenance, installation support, and customer training while ensuring system uptime and SLA compliance.