Field Service Engineer - Parcels

Vanderlande Industries B.V.; Marietta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Vanderlande Industries B.V. in Marietta, GA is seeking a Field Service Engineer for Parcel Services. This hybrid role combines hands-on field service support with SME responsibilities to ensure high uptime of parcel handling systems.

You will perform preventive, corrective, and emergency maintenance, lead small projects, and provide technical training while supporting internal teams. Travel up to 50% across North America; based at the Marietta headquarters.

Qualifications

• Associate or Bachelor's degree in Electrical, Mechatronics, Mechanical, or related field.
• 3–5 years of electromechanical or material handling systems experience.
• Familiarity with PLC diagnostics is a plus.

Responsibilities

• Perform preventive and corrective maintenance visits and inspections.
• Diagnose and resolve electrical, mechanical, and controls issues.
• Provide field supervision for small projects and mentor junior staff.
• Deliver technical training and support internal teams.

Skills

Customer service

Communication skills

Troubleshooting

Prioritization & adaptability

Education

Bachelor's degree in Electrical/Mechatronics/Mechanical

Tools

Siemens PLC

Allen-Bradley PLC

Job description

Job Title Field Service Engineer - Parcels

Job Description: As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. Vanderlande is a global leader in material handling system manufacturing, design, installation, and service, supporting major customers in e-commerce, parcel delivery, and air transportation. The Field Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, combining hands‑on field service support with technical subject matter expertise based out of the Marietta, GA headquarters. This role is responsible for ensuring high system uptime, customer satisfaction, and technical excellence across Vanderlande's installed parcel systems.

Essential Functions

The role is split between: Field Operations (50%) - preventive, corrective, and emergency maintenance support, including supervision of small projects and customer launch activities. Technical Support & SME Functions (50%) - advanced troubleshooting, escalation support, technical training, and subject matter expertise. This position requires a highly skilled electro‑mechanical professional with strong troubleshooting capabilities and a customer‑focused mindset.

Field Service & Customer Support (50%)

Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis. Execute corrective maintenance activities, ensuring timely resolution within defined service windows. Respond to emergency service calls with minimal notice to restore operational continuity. Diagnose and resolve electrical, mechanical, and controls‑related issues on parcel handling systems. Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including: Coordinating on‑site activities Managing subcontractors and site safety Ensuring quality and timely delivery Maintain clear documentation of service activities, findings, and recommendations. Build strong customer relationships through professional on‑site engagement.

Technical Support & SME Function (50%)

Provide 2nd and 3rd line technical support for service desk escalations and customer cases. Lead or support complex troubleshooting and root cause analysis activities remotely or on‑site. Handle technical service requests, including system optimization, upgrades, and modifications. Serve as a Subject Matter Expert (SME) for parcel systems within the organization. Deliver technical training programs: At the Innovation Center in Marietta On‑site at customer facilities Support internal teams (service, engineering, sales) with technical expertise and best practices. Contribute to continuous improvement initiatives, documentation, and knowledge sharing.

Qualifications & Experience

• Associate's or Bachelor's degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).
• Minimum 3-5 years of experience supporting electromechanical or material handling systems.

Strong knowledge of:

• Electrical systems (PLCs, controls, sensors, drives)
• Mechanical systems (conveyors, motors, assemblies)
• Troubleshooting methodologies Ability to work independently and collaboratively in fast‑paced environments.

Preferred Qualifications

• 5+ years supporting automated material handling or parcel systems.
• Experience in parcel, logistics, or material handling industries.
• Familiarity with Siemens or Allen‑Bradley PLC diagnostics.
• Experience supervising field projects or delivering technical training.

Competencies

• Strong communication and customer service skills.
• Excellent analytical and troubleshooting abilities.
• Solution‑oriented mindset with strong problem‑solving skills.
• Ability to prioritize tasks and adapt to changing business needs.

Travel Requirements

Travel up to 50% across North America is required, including short‑notice assignments and customer site support. Between assignments, the role will be based out of Vanderlande's North America headquarters in Marietta, GA.

Physical Requirements

Ability to climb a 2-story ladder. Ability to walk a mile in 20 minutes. Ability to lift up to 30 lbs. Comfortable working in office, factory, and construction environments.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.