Field Service Engineer - New York

Tosoh; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Tosoh Bioscience, Inc., based in Grove City, Ohio, is seeking a field service engineer to install, maintain and repair Tosoh instrumentation at customer sites within the designated territory.

You will travel up to 65% and work to ensure instrument performance while adhering to Tosoh quality standards and procedures, including documentation and customer support.

Qualifications

• Minimum of two years field service support of medical equipment or equivalent experience.
• Associate degree in electronics or military technical training.
• Must have and maintain valid US driver's license and acceptable driving record.
• Proficient in Windows 7/8/10 and Microsoft Office; ability to learn other software as required.
• Willingness to travel up to 65% and work in FDA/ISO regulated environment.

Responsibilities

• Install, troubleshoot, repair and schedule maintenance on Tosoh instruments.
• Overnight and air travel required; international travel possible.
• Provide cross coverage for other territories and customers as needed.
• Complete administrative responsibilities accurately per company policy.
• Maintain organization of trunk stock parts inventory and adhere to quality systems.

Skills

Field service experience

Electronics repair

Reading schematics

Digital multimeter proficiency

Windows OS

MS Office

Valid US drivers license

Customer service

65% travel ability

Education

Associate degree in electronics

Military technical training

Equivalent education

Tools

Digital multimeter

Soldering skills

Job description

Tosoh Bioscience, Inc., based in Grove City, Ohio is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.SummaryThis position reports to the Regional Service Supervisor or Regional Service Manager. This field-based position is responsible for providing onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area. This position will provide high level service quality while ensuring compliance with all company policies & procedures. This individual will need to maintain an understanding of FDA and ISO quality system requirements. The job requires the individual to be a team player with the ability to function well in a challenging and fast paced environment. Must have strong technical skills; be enthusiastic, positive, dependable and customer focused.QualificationsA minimum of two years field service support of medical equipment or equivalent experienceAn associate degree in electronics, military technical training, or equivalent educationMust have and maintain valid US drivers license and acceptable driving recordMust be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as requiredMust be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawingsExperience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competenciesSolid verbal and written communications skillsGood organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practicesExcellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customersPossess a sense of urgency to deliver timely results and resolve issues quicklyMust be willing to travel overnight and by air as business requires, up to 65% of the timeMust live in the service territoryMust have the ability to define problems, collect data, establish fact(s) and draw valid conclusions. In addition, the ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variablesExperience working in an FDA or ISO regulated medical device industryWorking knowledge of quality system requirements and the willingness to adapt to Tosoh's Quality SystemMust be willing to submit to random drug test and background checkMust pass a physical abilities testMajor Duties and ResponsibilitiesWhile adhering to the policies and procedures of the department and company, the FSE is directly responsible for the installation, repair, periodic maintenance and servicing of Tosoh instrumentation by providing superior service to achieve the highest level of instrument performance. Specific job duties are listed below;Install, troubleshoot, repair and schedule maintenance on Tosoh instrumentsOvernight and air travel required. Frequency and duration will vary depending on business needs. Travel may be immediate or scheduled in advance. International travel possible and the ability to obtain a valid passport is requiredProvide cross coverage for other FSE territories & customers as neededComplete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by managementResponsible for the organization, management and control of trunk stock parts inventoryFully comply with all servicing procedures, quality systems requirements and complianceCollaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instrumentsMaintain compliance in all work activitiesResponsible for making travel arrangements (booking hotels, air travel) and other transportation required in supporting Tosoh customersPerform other duties as prescribed by service managementWorking ConditionsThis position requires visits to customer sites which are medical facilities. These facilities may have certain requirements which TOSOH representatives must meet to gain access, including the requirement for drug, background, and health screening. Employment is contingent on your compliance with the requirements established by each facility, as evidenced by the results of the required screenings.This position requires personnel to work in on instrumentation which may pose a biohazard risk. The work environment characteristics described here are representative of those an employee encounters in performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Fumes, airborne particles, toxic chemicals are all potential elements of risk in performing job tasks related to servicing Tosoh analyzers/instruments. Although Tosoh provides all necessary equipment and training, there is an ever present bio-hazard danger in the work environment.The job requires the employee to work under the following environmental conditions:Work in a biohazard environmentWork near moving mechanical partsWork near fumes or airborne particlesWork near caustic chemicalsWork with risk of electrical shockPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger, handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms, stoop, kneel, carry, and crouch. The employee is occasionally required to climb, balance or crawl. Specific vision abilities required by this job include close vision. Requires the ability to lift to mid-chest 77 pounds or carry up to 50 pounds.Note: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required to be successful. Additional duties may be assigned in the future as required. Reasonable accommodations may be made for those individuals with disabilities in order to perform the essential functions.Tosoh Bioscience, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans