Field Service Engineer (New Jersey)

Cenero; Lebanon (NJ); On-site; USD 64,000 - 98,000; Full time

Job summary

Cenero is seeking a dedicated Field Service Engineer to join their team. This role involves diagnosing and repairing audiovisual and IT systems while providing exceptional customer service. The ideal candidate will possess a Bachelor's degree and strong technical skills, with travel to client sites required. Join a dynamic team that values innovation and employee growth.

Benefits

Industry-leading healthcare coverage

401K with company match

Flexible work environment

Tuition assistance programs

Paid vacation and holidays

On-site gym

Qualifications

• 2 years of related experience required.
• Knowledge of audiovisual systems, protocols, and networking.
• Valid Driver's License with a clean driving record.

Responsibilities

• Diagnose and repair audiovisual and IT systems.
• Travel to client sites for technical support.
• Provide training and exceptional customer service.

Skills

Attention to detail

Time management

Analytical skills

Communication skills

Education

Bachelor's degree in an appropriate field

Job description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY

The Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems in the field. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Heavy travel to client sites to provide technical support of audiovisual, videoconferencing, and IT systems

- Diagnose audiovisual, videoconferencing, and IT related system problems Proactively manage and resolve system auto-generated Service Tickets

- Repair audiovisual, videoconferencing, and IT related systems when possible, including re-terminating various cables Provide remote end-user and concierge AV & IT system support

- Configure and program equipment for a various applications

- Interface with manufacturer’s to identify and resolve issues

- Make recommendations as to whether it is better to repair or replace a defective product

- Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information

- Deliver technical training and guidance to clients as well as Cenero personnel

- Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service

- Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence

- Clearly communicate complex technical concepts to peers, clients, and management

- Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain

- Respond to notifications in a timely manner

- Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field

§ Answer customer requests (phone, email and video) and document this activity in Cenero’s database

§ Produce accurate and timely service quotes using Cenero’s tools and formulas

§ Keep digital records up to date (i.e. service tickets, documentation)

· Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

· Other responsibilities as necessary or assigned

QUALIFICATIONS

• Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
• At least two years of related experience and/or training; or equivalent combination of education and experience
• Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
• General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
• General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
• General knowledge of computers (Windows based) and office software
• Strong attention to detail and organizational skills are required
• Must be a self-starter with the ability to work independently or part of a team
• Strong time management, prioritization and both analytical and diagnostic skills are required
• Must possess exceptional written, oral and interpersonal communication skills
• Valid Driver's License with minimum of 3 years clean driving record
• Audiovisual installation is preferred
• Applicable manufacturer trainings and certifications are preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

- CTS General Certification, preferred

- Biamp/QSC Certification, preferred

- Crestron Toolbox and CTI-P101 Certificate or higher, preferred

- Other applicable industry certifications and training as required.

COMPENSATION TRANSPARENCY

The salary range for a Field Service Engineer can range from $64,500 to $97,500. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific certifications, and additional trainings completed.

BENEFITS AND PERKS:

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K
• Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long-Term Disability
• Enjoy paid vacation time and paid holidays annually
• Flexible work environment
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Professional development opportunities to enhance your career
• Opportunities to network and connect
• Lucrative Employee Referral program

Company information

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably.AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Servicesidentify and solve issues before meetings even start
• UC Proactive Managed Servicesmonitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Servicesprovide immediate assistance for all tech issues
• AnAnalytics Dashboardprovides detailed data for more informed business planning
• AV Staffing Servicesprovide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building inMalvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Direct candidates only. HLH No employment agencies or third-party resumes will be accepted.

Qualifications

Skills

Preferred

High organizational skills.

Expert

Team-oriented working ability.

Expert

Expert

Accuracy and attention to detail.

Expert

Ability to prioritize.

Expert

Independent working ability.

Expert

Time management.

Expert

Analytical and diagnostic skills.

Expert

Exceptional written/oral communication skills

Expert

Behaviors

:

Motivations

:

Education

Preferred

Bachelors or better in Other.

Experience

Licenses & Certifications

Preferred

CTS or equivalent.

Valid Driver's License

Biamp Cert.

QSC Certification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.