Field Service Engineer - NanoZoomer

Hamamatsu Corporation; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Life Insurance

Vacation/Sick/Personal Time

Retirement Plans

Job summary

Hamamatsu Corporation is seeking a Field Service Engineer for the NanoZoomer line. This remote position involves performing preventive maintenance, diagnosing and repairing equipment, and leading installations while coordinating with customers and internal teams.

The role requires a Bachelor’s degree in a technical field and 3 years’ experience in failure analysis or semiconductor environments. Significant travel (50–75%) with some international opportunities is expected.

Qualifications

• Bachelor’s degree and 3 years’ experience in Failure Analysis or Semiconductor industry.
• Strong knowledge of NanoZoomer, FDSS, and FA product operation.
• Ability to diagnose complex mechanical, electrical, optical, and software issues.
• Travel up to 75% with potential international trips.

Responsibilities

• Independently perform preventive maintenance services.
• Diagnose and repair equipment failures.
• Lead product installations and system acceptance testing.
• Coordinate service activities with customers and internal departments.
• Provide technical guidance to Level 1 engineers.
• Maintain service documentation and reports.

Skills

Travel readiness

Troubleshooting

Verbal communication

Written communication

Schematics interpretation

Network knowledge

Customer training

Documentation

Education

Bachelor’s Degree in Electronics/Engineering/Physics/Material Science

Tools

NanoZoomer

FDSS

FA software

Oscilloscopes

Job description

Field Service Engineer (NanoZoomer)

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - NanoZoomer. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:

• Independently perform preventive maintenance services.
• Independently diagnose and repair equipment failures.
• Lead standard product installations and system acceptance testing.
• Manage customer service activities and expectations.
• Perform software updates, hardware upgrades, and system integrations.
• Coordinate service activities with customers and internal departments.
• Provide technical guidance and mentoring to Level 1 engineers.
• Maintain accurate service documentation and reports.

Location

This is a remote position.

Required Qualifications

• Bachelor’s Degree in either Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry.
• Strong knowledge of NanoZoomer, FDSS, and FA product operation.
• Ability to diagnose complex mechanical, electrical, optical, and software issues.
• Understanding of networking, servers, and workstation requirements.
• Ability to interpret schematics and technical documentation.
• Ability to train customers on basic operation and maintenance.
• Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
• Demonstrate good mechanical ability.
• Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
• Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
• Adherence to customer rules and policies regarding worksite behavior and safety.
• Demonstrate good verbal and written communication skills.
• Microsoft Word and Excel.
• Ability to travel on short notice.
• Ability to travel from 50% to 75% of the time with possible travel outside the US.
• Self-managed, takes ownership of customer satisfaction and expectations.
• The ability to transport yourself to and from appointments.

Preferred Qualifications

• Past experience using, servicing, installing imaging or scanning equipment components.
• Experience with mechanical systems, robotics, or sample handling.
• Microsoft Dynamics CE
• Work independently or cooperatively in a team or with customers.

This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Pay Range

The target base salary for this role at commencement of employment is expected to be between $100,000 - $115,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.

Benefits

Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.

Referral Tier:2

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 908-231-0960 or by email at [e-mail] . Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.

It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.