Application Software Engineer

Hamamatsu Corporation; Bridgewater (MA); Hybrid; USD 74,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick/Personal Time

Retirement Plans

Job summary

A global technology company is seeking an Application Software Engineer based in Bridgewater, MA. This hybrid role involves providing technical support and troubleshooting for end users and OEM customers. Candidates should hold a relevant engineering degree and possess programming knowledge in C/C++/C#/Python. The company offers competitive salary ranging from $74,000 to $80,000 annually and an excellent benefits package including medical and retirement plans.

Qualifications

• 4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering field.
• Knowledge of C/C++/C#/Python programming languages.
• Excellent analytical, critical thinking, and problem-solving skills.

Responsibilities

• Provide technical support and troubleshooting for end users and universities.
• Test products in an electrical lab setting using standard laboratory equipment.
• Create and revise technical procedures for product operation.

Skills

C/C++/C#/Python programming languages

Analytical and critical thinking

Problem-solving skills

Self-motivation

Technical writing skills

Education

4-year technical degree in Computer Engineering or related field

Tools

Microsoft Visual Studio IDE

Electronics lab measurement instrumentation

Job description

Application Software Engineer

Join to apply for the Application Software Engineer role at Hamamatsu Corporation.

Location: This is a hybrid position, based out of our Bridgewater, NJ office.

What is the job?

• Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, Camera Link, CoaXPress, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as requested by CSR, Sales, or management. By providing support directly to the end users we have a direct impact on customer satisfaction and subsequently Hamamatsu’s reputation.
• Make initial contact with end user and university customer web leads. As the first point of contact, responsible for understanding each customer’s application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.
• Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API’s, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.
• Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.
• Complete training for Hamamatsu’s key products and applications to learn the necessary context for Hamamatsu’s software solutions.
• Participate in technology, marketing and sales projects.
• Prepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set-up, confirming that the unit operates correctly with the respective or custom developed software (if necessary), and teaching the trade show staff how to use the demo.
• Interact face-to-face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.
• Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.
• Special projects as assigned by the Technology Design Group for software prototyping as part of skill development.

Who are we looking for?

We are calling all software engineers and related majors to apply! Successful candidates will exhibit proactivity, a thirst for learning new things, a knack for solving complicated problems and skill with instrumentation and reporting in the lab. Previous customer service experience in a related or unrelated field is desired, but not necessary. Hamamatsu takes pride in our new hire training program so previous experience in photonics is desired but also not necessary.

Who are we?

Hamamatsu Corporation is the subsidiary of Hamamatsu Photonics K.K. (Japan) with responsibilities for North, Central and South America. Our purpose is to bring local and rapid support to our customers for the products of Hamamatsu Photonics and in turn, bring the customer's voice to Japan for product development and roadmap considerations. Being the American subsidiary of a Japanese company leads to a unique fusion of culture where we work to promote longevity of the employees through our incredible benefits and participation in money purchase and profit-sharing plans. We have the mindset that we work better together and thrive on cross functional support to our customers. We build this bond through corporate projects and fun team building activities with our domestic and international colleagues.

Job Requirements

Required qualifications:

• 4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering field
• Knowledge of C/C++/C#/ Python programming languages
• Knowledge of Microsoft Visual Studio IDE
• Knowledge of Microsoft Windows GUI’s and Device Interaction
• Knowledge of Intel PC Architecture
• Able to demonstrate experience using standard electronics lab measurement instrumentation including, but not limited to oscilloscopes, function generators, ammeters, digital multimeters
• Able to learn and demonstrate grasp of fundamental technical concepts related to Hamamatsu’s technology
• Excellent analytical, critical thinking, and problem-solving skills
• Self-motivated to pursue solutions in a proactive and creative manner
• Self-management as demonstrated by good time management and organization
• Demonstrated ability to complete assigned tasks on time
• Demonstrated ability to work in a team environment
• Demonstrated follow-through skills
• Demonstrated technical writing skills
• Verbal and written communication skills
• Ability to travel 10%, possibly international

Preferred qualifications:

• Software design experience for photonics
• Data analysis experience using MATLAB or similar
• LabVIEW
• Linux (Ubuntu, Debian)
• CUDA programming language
• SBC integration
• Teaching/mentoring experience
• Customer service experience
• Masters in related STEM fields

Pay Range

The target base salary for this role at commencement of employment is expected to be between $74,000 - $80,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.

Benefits

Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.