Field Service Engineer - MO, KS, NE, IA

Sartorius North America; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development

Work-life balance

Comprehensive onboarding

Health benefits

401(k) with match

Flexible Spending (FSA/HSA)

Job summary

Sartorius North America is seeking a Field Service Engineer to install, calibrate, maintain, and repair laboratory instruments across the Midwest. The role covers Missouri, Kansas, Nebraska, and Iowa, with ideal residency in Kansas City.

You will build strong customer relationships during on-site visits and remote coordination. The position emphasizes troubleshooting, calibration expertise, and professional collaboration in a dynamic, field-based environment.

Qualifications

• Associate degree in a technical field or HS Diploma with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments.
• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.

Responsibilities

• Deliver on-site service and technical support during customer visits.
• Install, calibrate, perform preventive maintenance, troubleshoot, and repair lab instruments.
• Diagnose equipment issues and provide timely solutions to minimize downtime.
• Maintain service documentation, reports, and records.
• Manage workload and service schedules to ensure on-time support.
• Utilize field service automation tools and systems to support operations.
• Follow Sartorius procedures, quality standards, and safety protocols.
• Collaborate with internal teams to resolve complex issues and share best practices.
• Provide customers with technical guidance and product recommendations.
• Build lasting customer relationships that drive satisfaction and growth.

Skills

Field service

Troubleshooting

Calibration

Customer service

Mechanical diagnostics

Electrical diagnostics

MS Office

Mobile apps

Time management

Communication

Education

Associate degree in technical field

HS diploma with technical certification

Tools

Balances

Moisture analyzers

Calibration equipment

Job description

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Midwest territory. This is a field-based position covering Missouri, Kansas, Nebraska, and Iowa. Ideal candidate will reside in Kansas City.

Territory: Missouri, Kansas, Nebraska, and Iowa.

What you will accomplish together with us:

• Deliver exceptional service and technical support during customer site visits.

• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.

• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.

• Maintain accurate service documentation, reports, and records.

• Manage workload and service schedule to ensure on-time customer support.

• Utilize field service automation tools and systems to support daily operations.

• Follow Sartorius service procedures, quality standards, and safety protocols.

• Collaborate with internal technical teams to resolve complex issues and share best practices.

• Provide customers with technical guidance, product recommendations, and service insights.

• Build lasting customer relationships that drive satisfaction, retention, and business growth.

What will convince us

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.

• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.

• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.

• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.

• Strong mechanical and electrical diagnostic skills.

• Effective communication and customer service skills.

• Ability to manage multiple priorities and work independently in a field-based environment.

• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.

• Valid driver's license and willingness to travel extensively throughout the assigned territory.

• Alignment with our core values of Sustainability, Openness, and Enjoyment.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as \"Coaching\", \"Agile Working\" and a \"Businesswomen's Network\"

• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

• Retirement Savings Plan: 401 k (with generous company match)

• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.