Field Service Engineer, Minnesota

Cytek Biosciences, Inc.; Fremont (CA); On-site; USD 47,000 - 68,000; Full time

Job summary

Cytek Biosciences is seeking a Field Service Engineer to install, troubleshoot, and maintain flow cytometers at customer sites across client sites. You will travel to customer locations, diagnose issues, perform repairs, and ensure product upgrades are completed on schedule.

Qualifications include a Bachelor's degree in Life Sciences or Engineering and 0–5 years in flow cytometry or related fields. The role requires occasional travel and a focus on service excellence.

Qualifications

• 0–5 years of Flow Cytometry experience preferred.
• Basic understanding of biology related to flow cytometry.
• Technical/engineering background or military service preferred.

Responsibilities

• Install, troubleshoot, and repair flow cytometers and upgrade products at customer sites.
• Manage field service scheduling and communicate with customers to set expectations.
• Prepare Field Service Reports and other required documentation with accuracy.
• Maintain service parts inventory and ensure timely travel arrangements.
• Support continuous improvement of Cytek products through customer feedback.

Skills

Flow Cytometry

Customer Support

Troubleshooting

Field Service

Education

Bachelor's degree in Life Sciences or Engineering

Job description

At Cytek Biosciences, we're transforming the future of flow cytometry. As a global leader in spectral technology, our advanced platforms enable deeper scientific discovery, empowering researchers in academic, clinical, and biopharma labs to accelerate their breakthroughs with unmatched precision and efficiency.

We're growing fast-and we're looking for passionate, driven individuals to grow with us. If you're ready to make an impact in a cutting-edge biotech company, this is your opportunity.

We are seeking a Field Service Engineer in Minnesota who will be responsible for visiting customer sites to install, troubleshoot and maintain equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
• Work professionally and courteously as an individual with Cytek's customers in continuous support of Cytek's reputation of service excellence.
• Identify customer needs and contribute to improvements in Cytek products.
• Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
• Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Complete all business-related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
• Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.
• 0 - 5 years of previous experience inFlow Cytometry in a lab setting is a plus but not required.
• Previous experience inFlow CytometryRepair is a plus but not required.
• Have a basic understanding of biology as it relates to flow cytometry.

SALARY RANGE:

The title and salary offered will be determined based on the candidate's relevant experience, skills, and qualifications. Candidates with greater levels of experience may be considered for a higher-level title and compensation within the posted range.

FSE I: $34 - $42/hr

FSE II: $39 - $49/hr

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. with evening and weekend work required as job duties demand.
• Ability to travel on commercial airlines, trains, rentals/ leased cars to fulfill job duties.
• Required to lift 25lbs without harm, be able to work in a standing position for 4 hours at a time.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.