Field Service Engineer – Medical & Lab Equipment

Socket.dev; Washington (District of Columbia); On-site; USD 39,000 - 43,000; Full time

Job summary

EMSAR is seeking a Field Service Engineer I in the Washington, DC area to perform testing, calibration, installation, and repair of lab instruments, kiosk equipment, and power distribution gear. This role requires up to 50% travel and day shifts, with customer-facing responsibilities.

The ideal candidate has a High School diploma or equivalent, 2–4 years of technical experience, and a drive to maintain safety and quality in field service.

Qualifications

• High School diploma or equivalent with 2-4 years’ technical experience.
• Associates degree or higher in a technical field with 1+ years of experience acceptable.

Responsibilities

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and documents all facets of the work product in EMSAR’s CMMS.
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite to dedicated client facility.
• May provide on the job support to entry-level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.

Skills

Analytical

Technical skills

Oral/Written communication

Interpersonal skills

Planning/organizing

Education

High School diploma or equivalent

Associates degree or higher

Job description

EMSAR is seeking a Field Service Engineer I in the Washington, DC area to perform testing, calibration, installation, and repair of lab instruments, kiosk equipment, and power distribution gear. This role requires up to 50% travel and day shifts, with customer-facing responsibilities.

The ideal candidate has a High School diploma or equivalent, 2–4 years of technical experience, and a drive to maintain safety and quality in field service.