Field Service Engineer, Medical Device Tech (Clinical Scanning)

Neko Health; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Neko Health in New York is seeking a Field Service Engineer to ensure performance, reliability, and continuous improvement of clinical scanning technology across US sites. You will install, maintain, troubleshoot, and retrofit instruments, collaborating with engineering and clinical operations, and help scale field service as Neko expands its footprint.

You will document activities, ensure compliant operations, and contribute to ongoing process improvements to support clinicians and patients.

Qualifications

• Technical certification or associate degree in engineering/biomedical/technical field.
• Minimum 5 years hands-on field service experience.
• Experience installing, maintaining, and servicing technical equipment.
• Strong troubleshooting and problem-solving abilities.
• Excellent analytical skills and attention to detail.
• Strong English communication, both written and verbal.
• Ability to work independently and collaborate across teams.
• Preferred: degree in engineering and healthcare/medical device exposure.

Responsibilities

• Install, maintain, service scanning instruments across US clinical sites.
• Collaborate with engineering and operations to translate field insights into improvements.
• Document, report, and ensure compliance across installations.
• Identify opportunities to improve service efficiency and instrument performance.
• Scale field service capabilities as the company footprint grows.

Skills

Field service engineering

Troubleshooting

Problem-solving

Analytical skills

Attention to detail

English communication

Cross-functional collaboration

Independent work

Education

Technical certification / Associate degree in engineering or related field

Bachelor’s degree in engineering (preferred)

Job description

Neko Health in New York is seeking a Field Service Engineer to ensure performance, reliability, and continuous improvement of clinical scanning technology across US sites. You will install, maintain, troubleshoot, and retrofit instruments, collaborating with engineering and clinical operations, and help scale field service as Neko expands its footprint.

You will document activities, ensure compliant operations, and contribute to ongoing process improvements to support clinicians and patients.