Field - Service Engineer (m/f/d)

FormFactor Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

FormFactor, Inc. in the United States is seeking a Field - Service Engineer to install, troubleshoot and repair wafer probe systems at our customers' sites.

The role involves installation, commissioning and preventive/corrective maintenance, with travel across the EMEA region for site visits. The ideal candidate holds an engineering/technical degree, 2–4 years of related experience, strong problem-solving skills, and fluent German and English communication.

Qualifications

• Bachelor’s or higher in engineering or related field.
• 5+ years of related experience with a degree; or 3 years with a Master’s; or PhD without experience.
• Detail-oriented with strong problem-solving skills.
• Good communication in English and German; willingness to travel.

Responsibilities

• Supporting Wafer Probe System product in the EMEA region.
• Installation & commissioning of probers and accessories, including final acceptance according to test and acceptance regulations.
• Independent execution of preventive & corrective maintenance at the customer’s site in the service area EMEA.
• Technical training and instruction of customers.
• Troubleshooting and repair of probers both as remote/telephone support and at the customer’s site.
• Timely processing and documentation of work orders and service calls according to FormFactor guidelines.
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products.
• Regular participation in qualification measures.
• Adherence to all health and safety requirements both internally and during customer service calls.

Skills

Electromechanical Engineering

English Language

German Language

Mechanical Engineering

Mechatronics

Optical Metrology

Optics

Optoelectronics

Education

Bachelor’s degree; Master’s degree; PhD

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it’s improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Field - Service Engineer (m/f/d)

who performs installations, troubleshooting and repairs at our customers’ sites.

In our company, your core responsibilities include:

• Supporting our Wafer Probe System product in the EMEA region
• Installation & commissioning of probers and accessories, including final acceptance according to test and acceptance regulations
• Independent execution of preventive & corrective maintenance at the customer’s site in the service area EMEA
• Technical training and instruction of customers
• Troubleshooting and repair of our probers both as remote / telephone support and at the customer’s site
• Timely processing and documentation of work orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Regular participation in qualification measures
• Adherence to all health and safety requirements both internally and during customer service calls

What you should bring with you:

• Engineer or technician in the field of mechanical engineering, electrical engineering, automation technology or similar
• At least 2-4 years of experience in a similar field of activity is typically required, ideally in semiconductor industry
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills
• Good communication skills in German and English both verbally and in writing
• Good knowledge of common MS Office applications
• Valid driving license and willingness to travel required

Skills:

Electromechanical Engineering, English Language, German Language, Mechanical Engineering, Mechatronics, Optical Metrology, Optics, Optoelectronics

Education & Experience:

Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work| Required