Field Service Engineer - Los Angeles, CA

Danaher Corporation; United States; Remote; USD 68,000 - 72,000; Full time

Benefits offered by this job

Remote work eligibility

Bonus pay

Medical insurance

401(k)

Job summary

Cytiva, part of Danaher’s life sciences portfolio, is seeking a Field Service Engineer to service, repair and install equipment at customer sites, with remote work flexibility. The role covers travel across the territory and requires a biomedical/mechanical/electrical engineering background, plus customer-service focus.

You'll join the Hardware Solutions team reporting to the Area Service Manager, and you’ll drive service excellence, parts, and service agreements while ensuring safety and

Qualifications

• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, or a relevant STEM degree.
• Associate’s degree with 2+ years work experience.
• Willingness to travel up to 35% within the territory (So. California, Colorado, Utah).
• Valid driver’s license with an acceptable driving record.
• Experience diagnosing, troubleshooting, and repairing mechanical/electromechanical/electronic equipment is a plus.

Responsibilities

• Technical: meet daily service/repair needs via installations, preventive maintenance, and parts management.
• Customer Service: maintain contact with customers for resolution and follow-up, using documented processes.
• Lead Generation: drive service business growth through sales actions and service agreements.

Skills

Troubleshooting

Equipment installation

Preventive maintenance

Customer service

Sales/upsell

Education

Bachelor's in Engineering

STEM degree

Associate's degree + experience

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based Los Angeles) to cover the surrounding area of South California, Colorado, and Utah.

What you’ll do:

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.

• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.

• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions and quoting service agreements, parts, upgrades, consumables, and equipment leads.

Who you are:

• Education: Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate’s degree with 2+ years work experience.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel – list specifics 35% travel, overnight, within territory or locations territory includes Southern California, Colorado and Utah.

• Must have a valid driver’s license with an acceptable driving record

• Ability to lift, move or carry equipment up to 50lb, any other physical requirements

It would be a plus if you also possess previous experience in:

• Technical: Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.

AtCytivawe believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forCytivacan provide.

The annual salary range $68,000.00 - $72,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

#LI-GCC

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].