Field Service Engineer - Laboratory Instrumentation

Davita Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company in precision instrumentation as a Field Service Engineer. You'll be responsible for on-site installations, repairs, and customer support for our innovative products. This role requires travel and offers comprehensive benefits including medical coverage, 401(k), and tuition reimbursement.

Benefits

Medical, dental, and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Paid time off

Flexible spending

Qualifications

• Minimum 1-3 years of experience, including internships or educational lab experience.
• Ability to travel around 75% overnight.
• Location in Houston, TX, is ideal.

Responsibilities

• Conduct on-site installations, customer training, repairs, and preventative maintenance.
• Support North American Service Operations including Depot Repair and Field Service.
• Document and manage customer issues with relevant departments.

Skills

Software and hardware literacy

Proficiency in Windows-based operating systems

Education

Bachelor's degree in chemistry, chemical engineering, mechanical, or electrical field

Tools

SAP

Job description

Our Opening and Your Responsibilities

As our Field Service Engineer, you will conduct on-site installations, customer training (hardware, software, and limited applications), repairs, and preventative maintenance for assigned instrumentation. You will support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management within the Southeastern territory, including the states of TX, OK, AK, MS, AL, FL, and GA, with backup to the Southwestern territory.

Additional responsibilities will include:

• On-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
• Providing field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
• Communicating, documenting, and managing customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
• Prioritizing, scheduling, and tracking open service issues to resolution.
• Documenting and reporting scheduling, utilization, expense, and escalation as required in a timely manner.
• Proactively controlling scheduling and territory assignments with effective expense management at or below budget.

What You Need to Succeed

• Bachelor's degree in chemistry, chemical engineering, mechanical, or electrical field.
• Minimum 1-3 years of experience, including internships or educational lab experience.
• Ability to travel around 75% overnight travel. Territory includes TX, OK, AK, MS, AL, FL, and GA. Location in Houston, TX, is ideal.
• Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
• Knowledge of SAP is a plus.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  
• Tuition reimbursement,perks, and discounts
  
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
  Assistance Program, and domestic partner benefits
  
• Global market strength and worldwide leadership in precision instrumentation
  
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• 
  Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

• Our instruments increase the efficiency and effectiveness of chemists and engineers.
• Our products help develop profitable, green, and safe scientific processes.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].