Field Service Engineer - Lab Instrumentation & Travel

RiseMe; Baltimore (MD); On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

401K matching

Profit-sharing

Paid time off

Job summary

Shimadzu Scientific Instruments is seeking a Field Service Engineer to repair, maintain, and verify performance of analytical instruments, including demo equipment and returns from customers, with travel within the local region.

The role requires an Associate degree in Electrical Engineering or Technology (bachelor’s preferred), 4+ years’ experience with HPLC/GC/LCMS/AA instruments, strong technical knowledge, and excellent communication skills. Travel is required.

Qualifications

• Associate degree in Electrical Engineering or Technology; bachelor’s degree preferred.
• 4+ years in repairing analytical instrumentation (HPLC, GC, LCMS, AA or similar).
• Strong technical knowledge of listed technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Skills

Field service

Customer communication

Travel willingness

Technical support

Education

Associate degree in Electrical Engineering/Technology

Bachelor’s degree preferred

Tools

HPLC

GC

LCMS

AA

Instrumentation repair

Job description

Shimadzu Scientific Instruments is seeking a Field Service Engineer to repair, maintain, and verify performance of analytical instruments, including demo equipment and returns from customers, with travel within the local region.

The role requires an Associate degree in Electrical Engineering or Technology (bachelor’s preferred), 4+ years’ experience with HPLC/GC/LCMS/AA instruments, strong technical knowledge, and excellent communication skills. Travel is required.