Field Service Engineer - Jonesboro, AR/Memphis, TN

Socket.dev; Memphis (TN); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Phone

Uniform

Medical insurance

Dental insurance

Vision insurance

401(k) with company match starting Day

Onboarding and technical training

Professional development

Paid parental leave

Employee Assistance Program

PTO

Health benefits

401(k)

Job summary

Videojet, a Veralto company, seeks a Field Service Technician to install, maintain, troubleshoot, and repair Videojet coding and marking equipment for customers in the Greater Jonesboro, AR / Memphis, TN area.

This home-based role requires up to two years of field service experience, willingness to travel, basic computer skills (MS Word, email), and a valid driver’s license. Travel is regional with occasional overnight stays, and benefits include health coverage, 401(k), and paid time off.

Qualifications

• Up to two years of technical, mechanical, electrical, or field service experience.
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word).
• Ability to comply with PPE standards and site access policies.
• Valid driver’s license and ability to safely operate a company vehicle.

Responsibilities

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Travel throughout the greater Jonesboro, AR/Memphis, TN territory to support manufacturing customers, with most work completed during the day and limited overnight travel.
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver.
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions.

Skills

Field service experience

Basic computer skills

PPE compliance

Driver's license

Microsoft Word

Tools

Microsoft Word

Job description

Imagine yourself…

• Doing meaningful work that makes an everyday impacton the world around you.
• Growing your expertiseand expanding your skillset with every project.
• Owning your ambitionand fueling your career growth.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here!

Printing on Chocolate

We offer:

• Company vehicle, laptop, phone, and uniform.
• Medical, dental, vision, and 401(k) with company match starting Day 1
• Comprehensive onboarding and advanced technical training
• Ongoing professional development and career growth opportunities
• Paid parental leave
• Employee Assistance Program (legal, financial, and counseling resources)
• PTO
• Health benefits
• 401(k)

Reporting to the Regional Service Manager, the Field Service Technician is responsible for providing front‑line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home‑based role supporting customers throughout the Greater Jonesboro, AR/Memphis, TN area with regional travel.

In this role, a typical day will look like:

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Travel throughout the greater Jonesboro, AR/Memphis, TN territory to support manufacturing customers, with most work completed during the day and limited overnight travel
• Diagnose mechanical, electrical, and software‑related issues and deliver effective, timely solutions
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions

Travel is primarily regional within the Jonesboro, AR/Memphis, TN area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

The essential requirements of the job include:

• Willingness to travel within the assigned territory, including occasional overnight travel
• Up to two years of technical, mechanical, electrical, or field service experience
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word)
• Ability to comply with customer safety requirements, PPE standards, and site access policies
• Valid driver’s license with the ability to safely operate a company vehicle

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.