Field Service Engineer - Jacksonville FL

VetJobs; Jacksonville (FL); On-site; USD 72,000 - 123,000; Full time

Job summary

BAE Systems in Jacksonville, Florida is seeking a Field Service Representative to provide on-site sustainment for the U.S. Navy P-8A Mission Compute system. The role requires coordinating with Navy and Boeing personnel and troubleshooting avionics hardware/software in a fast-paced environment.

The candidate must hold an active Secret clearance with the ability to obtain Top Secret/SCI and be able to travel ~10% CONUS/OCONUS. Local candidates are preferred for rapid response in Jacksonville.

Qualifications

• High School/GED required.
• Associate degree in Engineering Technology, Electronics, Computer Engineering Technology, or equivalent military training with 4+ years related experience.
• Active Secret clearance with ability to obtain Top Secret/SCI.

Responsibilities

• Serve as the primary on-site technical representative for U.S. Navy P-8A Mission Compute Sustainment Program.

Skills

Networking basics

Linux CLI

Shell scripting

Mission computers

Diagnostics

Root cause analysis

Customer liaison

Reliability improvement

Education

High School/GED

Associate degree in Engineering Technology / Electronics

Tools

Linux

Networking tools

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Clearance & Travel Requirements

• Clearance Level - Must Be Able to Obtain: Top Secret/SCI
• U.S. Person Required: Yes
• Travel Percentage: <10%
• Clearance Level - Must Currently Possess: Secret
• U.S. Citizenship Required: Yes
• Is Relocation Available: No

Position Overview

BAE Systems is seeking a highly motivated and technically skilled Field Service Representative (FSR) to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville (BJAX) and NAS JAX, Jacksonville, Florida. The successful candidate will serve as BAE Systems’ primary on-site technical representative, providing direct customer support to the U.S. Navy and Boeing while supporting Mission Compute System sustainment activities. The FSR will troubleshoot complex avionics hardware and software issues, coordinate with engineering teams, support aircraft induction and acceptance activities, assist with fielded system integration, and help improve aircraft availability through responsive technical support and customer engagement. The ideal candidate is a self-starter who thrives in a fast-paced operational environment, possesses excellent technical and interpersonal skills, and can independently represent BAE Systems while building trusted relationships with customers and stakeholders. This position is based in Jacksonville, Florida. Local candidates are strongly preferred to support rapid customer response. Travel Requirement: Approximately 10% CONUS/OCONUS travel for customer support, training, engineering collaboration, and program meetings.

Primary Responsibilities

• Serve as the primary on-site BAE Systems technical representative supporting the U.S. Navy P-8A Mission Compute Sustainment Program.
• Provide daily technical support to U.S. Navy and Boeing personnel supporting P-8 aircraft operations and sustainment, acting as a key point of contact for technical issues.
• Troubleshoot and isolate complex avionics hardware, software, and system integration issues within the Mission Compute system.
• Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
• Coordinate technical issues with BAE Systems engineering, manufacturing, repair, logistics, and program management organizations.
• Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established documentation and procedures.
• Support installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
• Identify recurring failure trends and recommend reliability and process improvements.
• Provide technical guidance and informal training to customer personnel as required, fostering knowledge transfer.
• Maintain effective communication with customers, providing regular updates and ensuring timely resolution of technical issues.
• Represent BAE Systems professionally, fostering strong customer relationships built on responsiveness, technical expertise, and trust.
• Support occasional CONUS/OCONUS travel (approximately 10%) in support of customer requirements and program execution.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• Associate degree in Engineering Technology, Electronics, Computer Engineering Technology, or a related technical discipline OR equivalent U.S. military technical training with a minimum of four (4) years of directly related experience
• Minimum four (4) years of experience in avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems
• Must hold an active Secret security clearance with the ability to obtain a Top Secret/SCI
• Ability to troubleshoot and resolve complex hardware and software issues with minimal supervision
• Ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication
• Understanding of DoD aircraft maintenance procedures and operational environments.
• Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation.
• Working knowledge of aircraft LRUs, SRUs, and avionics integration concepts
• Experience documenting technical findings, troubleshooting activities, and corrective actions
• Ability to work independently while managing multiple priorities in an operational environment
• Ability to lift a minimum of 30 pounds and safely work on aircraft, maintenance stands, and ladders.
• Willingness to travel approximately 10% in support of program requirements

Preferred Education, Experience, & Skills

• Previous experience supporting the P-8A Poseidon aircraft platform
• Experience supporting Mission Compute Systems, mission systems integration, or avionics sustainment
• Previous Field Service Representative (FSR) or Field Service Engineer (FSE) experience
• Experience supporting U.S. Navy aviation programs and/or Boeing military aircraft programs
• Experience with computing based systems, servers and associated hardware diagnostics

Preferred Technical Skills

• Solid understanding of basic networking concepts (TCP/IP, UDP, Ethernet, subnetting, routing,). Ability to use basic networking tools (ping, traceroute, iperf) for troubleshooting connectivity
• Working knowledge of Linux operating systems and command-line interface focus for logs analysis and troubleshooting. Experience with shell scripting (Bash) is highly desirable
• Familiarity with data interfaces including Fiber Optic, Ethernet, and Serial communication protocols
• Demonstrated understanding of mission computing systems, particularly systems with a modular architecture. Ability to understand the flow of data between system components and identify potential points of failure
• Experience with discrete I/O systems and understanding of signal types (digital, analog) and interfaces
• Configuration Management: Experience with configuration management tools or processes
• Debugging Tools: Familiarity with debugging tools for hardware and software
• Experience performing root cause analysis and resolving intermittent avionics failures
• Experience supporting aircraft acceptance testing, functional verification, and operational checkout
• Engineering Collaboration (Preferred): Experience working directly with engineering organizations to resolve fielded system issues
• Familiarity with reliability improvement initiatives, including No Fault Found (NFF) reduction and process improvement. (e.g., Lean, Continuous Improvement, RCM)
• Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC
• Experience supporting depot maintenance, aircraft modification, production, or sustainment operations.
• Familiarity with Mission Computers, Data Storage Systems, tactical communications, or related avionics systems

Pay Information

Full-Time Salary Range: $72150 - $122655

Job Details

• City*: Jacksonville
• State*: Florida
• Job_Category: Contracts
• Job Code: Manufacturing Manufacturing
• Affiliate Sponsor: BAE Systems