Field Service Engineer - Instrumentation (UK Remote)

Malvern Panalytical; United States; Remote; USD 51,000 - 64,000; Full time

Benefits offered by this job

Company car

Pension scheme

25 holidays + Bank holidays

Remote work options (UK)

Gym discounts

Volunteering days

Job summary

Malvern Panalytical is seeking a Customer Service Engineer to install, repair and maintain our instrumentation across the UK, with remote support and extensive travel to customer sites. You will train customers during installation and ensure high satisfaction through timely documentation and service records.

The role requires driving across the UK, experience on customer sites, and a proactive, collaborative approach within a fast-growing global team.

Qualifications

• Experience working on customer sites.
• Proven experience in a customer field service environment advantageous.
• Experience with X-Ray based instrumentation is an advantage.

Responsibilities

• Install, repair and maintain Malvern Panalytical instruments across the UK.
• Deliver operational training to customers at installation.
• Maintain high customer satisfaction with timely documentation and service records.
• Provide remote support via PC and phone; travel extensively as needed.

Skills

Customer site experience

Field service experience

X-ray instrumentation knowledge

Driving licence

Education

Electronics or Chemistry to HND

Tools

PC remote support

Job description

Malvern Panalytical is seeking a Customer Service Engineer to install, repair and maintain our instrumentation across the UK, with remote support and extensive travel to customer sites. You will train customers during installation and ensure high satisfaction through timely documentation and service records.

The role requires driving across the UK, experience on customer sites, and a proactive, collaborative approach within a fast-growing global team.