Field Service Engineer III – Life Science Automation Systems (San Diego / Bay Area)

Azenta; San Francisco (CA); On-site; USD 55,000 - 69,000; Full time

Job summary

Azenta Life Sciences in the Bay Area and San Diego seeks a Field Service Engineer III to install, repair, and maintain life science automation equipment at customer sites. You’ll work under supervision and interact with customers to ensure service excellence and SLA adherence.

The role requires an AS degree or technical certificate, 5+ years of related experience (military training accepted), strong electrical and mechanical skills, and fluent English communication.

Qualifications

• AS degree or technical certificate or equivalent is required.
• Minimum of 5 years related work experience or military technical training.

Responsibilities

• Install, modify, repair, diagnose, and maintain equipment and systems at customer sites.
• Interface with customers to ensure SLA compliance and satisfaction.
• Submit service reports and maintain proper documentation.
• Conduct safety and preventive maintenance per policies.
• Support with data collection, performance summaries, and root cause analysis.
• Occasionally assist with sample migrations and travel across the Western US.

Skills

Electrical & Mechanical

Customer interface

Troubleshooting

Communication

Education

AS degree / technical certificate

Tools

Oracle experience

Job description

Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and IntegrityJob TitleField Service Engineer III – Life Science Automation Systems (San Diego / Bay Area)Job DescriptionJoin Azenta Life Sciences, a global leader driving innovation in life sciences, where fresh ideas, collaboration, and authenticity power groundbreaking discoveries. Be part of a diverse, people-first culture managing millions of samples worldwide and accelerating breakthroughs to market.How you’ll add value in the role of Field Service Engineer …The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta's equipment and systems generally at customer sites, to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues.What you’ll do…Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead.Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provisionMaintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies.Attain Equipment Service and Operation Certification on equipment and systems as definedSubmit reports, such as Service and Status Reports, on all support activities as defined and required.Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.Adopt PoC for both customer and internal Azenta ManagementProvide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.Additional KPI measurement requests throughout the contract period will be considered.Assist with sample migration (initial transfer from old format to new format and load into customer Store)What you’ll bring…Associate of Science (AS) degree, technical certificate or equivalent is required.A minimum of 5 years related work experience or military technical training is required.Strong Electrical & Mechanical background.Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.Must have a valid driver’s license, good driving record, reliable mode of transportation and able to obtain a valid passport for the term of employment.Must be qualified to meet the requirements of background screening by a third-party agency.Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.Preferred location: Residence in the San Francisco Bay Area or San Diego strongly preferred. Candidates located elsewhere on the U.S. West Coast may be considered, provided they have convenient access to a major airport and can support frequent travel across the Western United States.Working conditionsInternational travel may be required at times.On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.M/F/Disabled/VETIf any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.United States Base Compensation: $39.50 - $49.50The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.