Field Service Engineer III (IOMS)(MA REMOTE)

Thermo Fisher Scientific Inc.; Springfield (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

This innovative firm is seeking a dedicated Engineer III Field Service Engineer to deliver exceptional service and support for spectroscopy instrumentation. In this role, you will be responsible for installation, repair, and preventative maintenance, ensuring customer satisfaction through effective relationship management. You will leverage your technical expertise and interpersonal skills to analyze and resolve technical issues, while also providing training to customers and team members. The position demands a proactive approach and a willingness to travel extensively, making it perfect for someone eager to make a significant impact in the field of scientific instrumentation.

Qualifications

• 3+ years hands-on experience as a Service Engineer is preferred.
• Bachelor’s degree in chemistry or related field is preferred.

Responsibilities

• Perform on-site installation, repair, and maintenance of spectroscopy instrumentation.
• Provide communication link between customer and company for effective service.

Skills

Customer management software

Interpersonal skills

Problem-solving

Technical documentation

Education

Bachelor’s degree in chemistry or related field

Tools

IOMS Spectroscopy instrumentation

Inorganic Mass Spectrometry instrumentation

High-Resolution MA

GIRMS instrumentation

DFS instrumentation

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for handling all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

Essential Duties and Responsibilities:

• Perform on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation.
• Must be customer-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to resolve nature and scope of problem.
• Analyzes review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.

Minimum Education and/or Experience Requirements:

• Bachelor’s degree in chemistry, Sciences or related field preferred.
• 3+ years hands-on experience as a Service Engineer is helpful, particularly Inorganic Mass Spectrometry instrumentation.
• Hands-on experience with IOMS, High-Resolution MA, GIRMS or DFS instrumentation strongly preferred.
• Effective interpersonal skills and establishing good customer rapport are important.
• Ability to prioritize service requests and produce clear and concise documentation.

Physical Work Requirements:

• Must be available to travel daily, and up to 80% overnight.
• Must be able to lift 40 lbs, stand for long periods of time, and willing to work overtime.
• Valid Driver’s License Required, and be able to travel into DOE, DOD and National Laboratories.
• Able to successfully pass federal background checks.