Field Service Engineer III (IOMS)(MA REMOTE)

Thermo Fisher Scientific; Massachusetts; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to enhance customer relationships and ensure top-notch service delivery. In this role, you will be responsible for the installation, maintenance, and repair of advanced spectroscopy instrumentation. Your expertise will drive customer satisfaction and operational excellence as you collaborate with a dynamic team. If you're passionate about science and technology, and thrive in a customer-focused environment, this opportunity offers a chance to make a significant impact in the field. Join a forward-thinking company that values innovation and growth.

Qualifications

• 3+ years of hands-on experience as a Service Engineer preferred.
• Effective interpersonal skills and ability to establish customer rapport.

Responsibilities

• Perform on-site installation, repair, and maintenance of spectroscopy instrumentation.
• Provide training on safe operations of equipment to team members and customers.

Skills

Customer Relationship Management

Problem Solving

Interpersonal Skills

Documentation Skills

Education

Bachelor’s degree in Chemistry or related field

Tools

Customer Management Software

IOMS Spectroscopy Instrumentation

High-Resolution MA Instrumentation

GIRMS Instrumentation

DFS Instrumentation

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for handling all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

Essential Duties and Responsibilities:

• Perform on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation.
• Must be customer-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to resolve nature and scope of problem.
• Analyzes review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.

Minimum Education and/or Experience Requirements:

• Bachelor’s degree in chemistry, Sciences or related field preferred.
• 3+ years hands-on experience as a Service Engineer is helpful, particularly Inorganic Mass Spectrometry instrumentation.
• Hands-on experience with IOMS, High-Resolution MA, GIRMS or DFS instrumentation strongly preferred.
• Effective interpersonal skills and establishing good customer rapport are important.
• Ability to prioritize service requests and produce clear and concise documentation.

Physical Work Requirements:

• Must be available to travel daily, and up to 80% overnight.
• Must be able to lift 40 lbs, stand for long periods of time, and willing to work overtime.
• Valid Driver’s License Required, and be able to travel into DOE, DOD and National Laboratories.
• Able to successfully pass federal background checks.