Field Service Engineer III

BioCT Innovation Commons; Connecticut; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Engineer to support Cardiac Ablation solutions. This remote position requires 75% travel, focusing on the installation and maintenance of medical devices while enhancing collaboration across teams. Candidates should have a high school diploma, technical experience, and strong troubleshooting skills.

Benefits

Health, dental and vision insurance

Tuition reimbursement

Flexible benefits options

Qualifications

• 4 years of technical, clinical field service, or customer support experience is required.
• Troubleshooting abilities and knowledge of medical equipment desired.

Responsibilities

• Perform installations, inspections, and maintenance of Affera systems.
• Provide technical training to physicians and EP technicians.
• Analyze technical data for trends related to Affera products.

Skills

Troubleshooting

Communication

Time Management

Detail Orientation

Education

High School Diploma or equivalent

Bachelor’s in Engineering

Job description

We anticipate the application window for this opening will close on - 10 Jul 2025.

At Medtronic, you can begin a lifelong career of exploration and innovation, helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a connected, compassionate world.

A Day in the Life

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers, as well as sales and clinical teams. The FSE is responsible for technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. They work closely with Field Service and Technical Service teams to coordinate feedback with Marketing, Quality, Production, and Engineering to evaluate product performance. This role may also involve providing technical assistance during clinical procedures.

At Medtronic, we bring bold ideas forward with speed and decisiveness to prioritize patients. This position is remote to enhance our competitive edge and foster cross-functional collaboration. It requires 75% travel to support project success and collaboration.

Cardiac Ablation Solutions

We offer cardiac mapping and ablation solutions for treating abnormal heart rhythms. Our vision is to advance innovation for diagnosing and treating cardiac arrhythmias, enabling clinicians to achieve better outcomes.

Diversity & Employee Resources

Our Diversity Networks and ERGs foster community, belonging, and activation for employees, supporting various shared identities and interests.

Additional Information

• Location: Reside within 30 minutes of a reasonably sized airport in NY/CT/MA/NJ/Eastern PA.
• Territory: Support includes New England, PA, MD, VA, Delaware, with additional travel across the country as needed.
• Travel: Over 75%, including overnight.
• Equipment: Work on Cardiac Ablation Solutions Affera platform and future systems, including mapping and navigation.

Responsibilities

• Perform installations, inspections, verification, troubleshooting, and maintenance of CAS Affera systems.
• Maintain technical records and documentation as per regulations.
• Share field experiences with colleagues and update databases.
• Contribute to service process improvements and develop/update service documentation.
• Provide input for product upgrades and participate in technical training for partners and customer representatives.
• Assist in the introduction of new products through design discussions.
• Analyze technical data for trends related to Affera products.
• Participate in special projects as directed.
• Provide technical training to physicians, EP technicians, and managers at customer sites.

Must Have: Minimum Requirements

• High School Diploma or equivalent.
• 4 years of technical, clinical field service, internship, or customer support experience.

Nice to Have

• Bachelor’s in Engineering.
• Ability to troubleshoot and diagnose medical equipment problems using engineering principles.
• Excellent communication skills in English.
• Strong time management and detail orientation.
• Willingness to travel frequently, possibly internationally.
• Ability to work independently and with customers, developing confidence and satisfaction.

Physical Requirements

The physical demands are typical for this role and accommodations can be provided for disabilities. Employees must be mobile, interact with computers, and communicate effectively.

Benefits & Compensation

Competitive salary and flexible benefits, including health, dental, vision, savings accounts, life insurance, disability, tuition reimbursement, and well-being programs. Salary range: $60,000 - $90,000 USD.

About Medtronic

We lead in healthcare technology, aiming to solve major health challenges. Our mission is to alleviate pain, restore health, and extend life, driven by a diverse team of over 95,000 people. We innovate across all stages of product development and manufacturing.

We are committed to diversity and equal opportunity employment, providing reasonable accommodations for individuals with disabilities.

For roles involving work in Los Angeles County, additional job duty information is available, and we consider applicants with arrest or conviction records in accordance with local laws.