Field Service Engineer III

Hitachi Automotive Systems Americas, Inc.; Holland, Northern (MI, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive wages

Medical benefits

Parental leave

1-on-1 projects

Collaborative environment

Career growth

Craftsmanship focus

Cutting-edge tech

Job summary

JR Automation Technologies, a Hitachi Group Company, seeks a Field Service Engineer III to diagnose, repair, and maintain robotic automation systems and related equipment at client sites. You will troubleshoot electrical/mechanical issues, travel up to 80% domestically and internationally, and work independently while delivering exceptional customer service.

You will install hardware, support training, and help develop guides for recurring issues.

Qualifications

• 6–8 years of relevant field service experience.
• High School diploma or GED.
• Schematic interpretation, robotics, electrical and blueprints reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLC, robots and AutoCAD preferred.
• High degree of autonomy; mentors junior staff; makes independent decisions.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain robotic automation systems, control devices, mechanical units, transfer equipment, and peripherals.
• Travel domestically and internationally up to 80% to service customers.
• Provide on-site hardware installations, maintenance, and testing at client facilities.
• Deliver in-person training and develop support guides for recurring issues.
• Document customer issues and follow up with stakeholders; ensure timely resolution.

Skills

Analytical skills

Problem solving

Communication skills

Customer service mindset

Autonomy

Education

High School diploma or GED

Tools

AutoCAD

HMI

PLC

Robots

Job description

Location: Holland, Michigan, United States Job ID: R0141555 Date Posted: 2026-09-02 Company Name: J.R. AUTOMATION TECHNOLOGIES, LLC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineer III as we work together to bring innovative automation solutions to life.

What We Offer

• Competitive wages
• Medical benefits starting your first day
• Paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

Role Overview

The Field Service Engineer III is responsible for diagnosing, troubleshooting, repairing, and maintaining robotic automation systems, control devices, mechanical units, transfer equipment, and related peripherals for customers both remotely and on-site. This role works independently to respond to service needs, document customer issues, follow up with stakeholders, and ensure timely resolution while delivering a strong customer service experience. The Field Service Engineer III also supports hardware installations, maintenance, testing, and customer training at client facilities, while helping develop support guides for recurring issues. This position requires strong electrical and mechanical troubleshooting skills, proficiency with schematics, robotics, PLCs, HMIs, and blueprints, and the ability to travel domestically and internationally up to 80%.

How You’ll Make an Impact

• Ability to discuss, diagnose & repair operational and process problems as reported by the customer.
• Troubleshoot, repair and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
• Ability to respond to service calls/activities.
• Thorough documentation of each customer and incident using case reporting system.
• Self-directed to follow up with customers and internal stakeholders.
• Communicate with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
• Actively propagates JR culture within engineering and promotes our capabilities.
• Learn new equipment regularly and support customers with a variety of skill levels remotely.
• Assist with documentation and “support guides” of recurrent issues.

Additional Responsibilities (Specific to On-site Work)

• Conduct on-site hardware installations, maintenance, and testing at client facilities.
• Provide in-person technical support and training to clients and on-site staff.
• Travel to customer locations domestically and internationally up 80%.

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

What You’ll Bring

• Education: High School diploma or GED with associated experience.
• Skills: 6-8 years of relevant experience.
• Design, develop, and maintain complex systems and applications.
• Provide technical guidance and mentorship to junior engineers.
• Lead code reviews and ensure adherence to industry best practices.
• Proficiency in Schematic interpretation, robotics, electrical and blueprints reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLC, robots and AutoCAD preferred.
• High degree of autonomy; mentors’ junior staff; makes independent decisions.

Attributes

• Strong analytical, problem-solving, and communication skills; customer service mentality.

Work Environment

• Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.

Disclaimer

JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what’s possible to automate for tomorrow. Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators. Fueled by Possible. Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.