Field Service Engineer III

ThermoFisher Scientific; Detroit (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, troubleshoot and repair advanced analytical systems at customer sites. You will train users and ensure reliable operation across research institutions, universities and industrial facilities.

Role requires strong problem-solving skills, ability to read schematics, and travel up to 50% with safety and PPE discipline in laboratory environments.

Qualifications

• Advanced degree plus 3 years of experience or bachelor’s plus 5 years in installing, troubleshooting, repairing, calibrating analytical instruments.
• Ongoing technical training and certifications are required.
• Experience with ultra-high vacuum systems and high voltage electronics is preferred.
• Excellent communication and ability to build positive customer relationships.

Responsibilities

• Provide expert installation, maintenance and repair for sophisticated analytical/microscopy equipment.
• Deliver on-site technical support and proactive preventive maintenance.
• Train users to ensure optimal system performance.
• Respond to urgent customer needs and travel as required (25–50%).

Skills

Interpersonal communication

Diagnostics and troubleshooting

Customer relationship building

Independent work with team协作

Education

Advanced degree in Electronics/Physics/Engineering/CS/Chemistry

Bachelor's degree in a related field

Tools

Windows OS

Networking

Engineering drawings

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

REQUIREMENTS

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments
• Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field
• Ongoing technical training and certifications required
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities for hardware and software issues
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Professional working proficiency in English; additional languages beneficial
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, networking, and standard business software
• Valid driver's license and ability to travel 25-50%
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Experience mentoring and training others preferred
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Must follow all safety protocols and be able to work in cleanroom environments when required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.