Field Service Engineer II / Senior Field Service Engineer

Socket.dev; Arizona; Hybrid; USD 75,275,000 - 126,450,000; Full time

Job summary

Hitachi High-Tech America, Inc. is seeking a Field Service Engineer to perform preventive and unscheduled maintenance on E.C.R. etching systems across the United States.

You will work with multiple subsystems and report to the Hitachi Technical Supervisor, with a hybrid work style and overtime as needed. The role requires 3–5+ years in semiconductor equipment repair (Senior) or 1–3+ years (II), a strong mechanical aptitude, and excellent customer-facing communication.

Qualifications

• Associate’s degree in related field preferred or equivalent work experience.
• 3–5+ years experience repairing semiconductor manufacturing equipment (senior) or 1–3+ years (II).
• Strong mechanical aptitude and customer-facing skills.

Responsibilities

• Address service-related issues at customer sites and provide training to customers and new field engineers.
• Provide technical guidance to junior field engineers and customers.
• Install systems at customer sites and complete field service documentation.

Skills

Customer communication

Technical issue resolution

Education

Associate’s degree in related field

Equivalent combination of education and work experience

Job description

Location: Phoenix, Arizona, United States

Job ID: R0145905

Date Posted: 2026-09-21

Company Name: HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description:

WORK STYLE DESIGNATION: Customer Hybrid (+50% onsite)

WORK STYLE REQUIREMENT: Customer Onsite - 90% (PHX-CUS2) / HTA Onsite - 10% (AZ2)

WORK LOCATION: PHX-CUS2 (Phoenix, AZ)

EXPECTED PAY RANGE: $ 26.27 - $ 44.13 per hour

This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

Field Service Engineer's will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and international. Field Service Engineers (FSE) will be responsible to maintain the following sub systems; electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer systems. FSEs report to customers manufacturing facility daily and take direction for the Hitachi Technical Supervisor. Compressed workweeks may appl. The FSE must be willing to work overtime upon request. Field engineers will interface with site coordinator to perform preventative and unscheduled maintenance.

PRIMARY RESPONSIBILITIES

• The FSE is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers. (E)
• The FSE provides technical guidance to junior field engineers and customers.
• The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• Associate’s degree in related field preferred or
• Equivalent combination of education and work experience

EXPERIENCE AND TRAVEL REQUIREMENTS

• Senior Field Service Engineer – Should have 3 to 5+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.
• Field Service Engineer II – Should have 1 to 3+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.

SKILLS AND ABILITIES REQUIREMENTS

• Customer interface and communication skills are necessary for this position.
• The FSE must be able to resolve difficult technical issues and devise long term plans to resolve ongoing service related issues at customer sites.

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer.Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]