Field Service Engineer II - San Antonio, Texas

1000 Abbott Laboratories Inc(ALI); United States; Remote; USD 37,000 - 73,000; Full time

Benefits offered by this job

Health Investment Plan (HIP) PPO

Retirement plan with employer contrib.

Tuition reimbursement

FreeU education benefit

Diversity and inclusion initiatives

Job summary

Abbott is hiring a Field Service Engineer for the Diagnostics Division. This remote, field-based role covers the San Antonio, TX territory with up to 50% travel. You will install and maintain diagnostic systems, diagnose issues, and support customers with proactive service and strong problem-solving skills.

Require a bachelor’s degree or equivalent and 2–5 years in engineering or lab tech. Travel 50%; explore Abbott benefits and career growth opportunities nationwide.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Proficiency in Word, Excel, PowerPoint, Internet and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Responsibilities

• Install and Maintain Diagnostic Systems.
• Troubleshoot and Resolve Issues across multiple instruments.
• Own Customer Satisfaction by managing issues from start to resolution.
• Manage Territory Effectively with planned service visits and inventory control.
• Ensure Compliance and Safety by following regulatory and quality guidelines.
• Collaborate and Mentor with cross-functional teams to strengthen capabilities.
• Achieve Business Metrics for service sales, costs, and KPIs.
• Continuous Improvement using remote support tools to maximize uptime.

Skills

Troubleshooting

Independent work

Team collaboration

Computer proficiency

Interpersonal skills

Education

Bachelor’s degree or equivalent relevant experience

Tools

VPN

Remote troubleshooting

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is remote. Location: San Antonio, TX Travel up to 50%. Must have a Valid Driver’s License and be local to San Antonio, TX We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role that covers the San Antonio, TX territory.

What You’ll Work On

Install and Maintain Diagnostic Systems

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.

Troubleshoot and Resolve Issues

Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

Own Customer Satisfaction

Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

Manage Territory Effectively

Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.

Ensure Compliance and Safety

Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.

Collaborate and Mentor

Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

Achieve Business Metrics

Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

Continuous Improvement

Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.

Experience Preferred:

• Strong troubleshooting and problem‑solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

The base pay for this position is $26.50 - $53.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

• Support Services
• DIVISION: CRLB Core Lab
• LOCATION: United States of America : Remote
• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: Yes, 25 % of the Time
• MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES:

• Awkward/forceful/repetitive (arms above shoulder, bent wrists)
• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Keyboard use (greater or equal to 50% of the workday)
• Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more.

With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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