Field Service Engineer II - MTD

Murata-Machinery-; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Murata Machine Tools seeks a Field Service Engineer to install, service, and train customers on machining systems across the United States. You will diagnose electrical, mechanical, and hydraulic issues and assist with programming and operation.

Requires an associate degree or technical certification, 4–8 years in machine tools maintenance, and willingness to travel up to 95%. Strong problem solving, customer focus, and safety awareness are essential.

Qualifications

• Associate degree or technical certification required or preferred.
• Minimum 4–8 years of machine tools maintenance or related experience.
• Willingness to travel up to 95% (domestic and international).
• Knowledge of CNC equipment (FANUC a plus) and tooling experience.

Responsibilities

• Install Murata Machine Tools products at customer sites, including setup and programming assistance.
• Perform service and repair during warranty and post-warranty periods.
• Provide training to customer personnel and assist in selecting tools and parts.
• Prepare and submit service reports and travel time accurately.

Skills

Mechanical systems

Hydraulic systems

Laser systems

CNC knowledge (FANUC)

Electronics training

Problem solving

Customer focus

Travel readiness

Education

Associate degree or technical certification

Military certification (acceptable)

Job description

SUMMARYInstall and service Murata Machine Tools products. Assist sales personnel and train customer personnel. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall Customer Service.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.1. Install Murata Machine Tools products:a. Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.b. Prepare and submit demonstration reports accurately and promptly.2. Service Murata Machine Tools products:a. Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.b. Cross-train on mechanical, electrical & electronic maintenance.c. Advise and assist customers with most operations and programming problems during warranty period.d. Perform most maintenance work and provide basic assistance needed by customer following warranty period.e. Advise and assist in selection and ordering of tools and repair parts.f. Prepare and submit service time and expense reports accurately and promptly.3. Upgrade personal capability and train customer personnel:a. Assist Field Service Engineer I with various assignments to receive necessary on-the-job training.b. Receive additional training on Murata Machine Tools products byl. Attending schools, seminars, and conferences2. Taking recommended training coursesc. Train customer personnel in processing, tooling, operating, and servicing of Murata Machine Tools products.4. Assist Sales Personnel:a. Recommend machine tools and accessory equipment to potential buyersb. Report sales opportunitiesc. Assist and advise in matters involving machine application, tooling, and estimatingd. Maintain favorable customer relationshipsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Understanding of mechanical, hydraulic, and laser systems- Knowledge of CNC equipment (FANUC a plus)- Machine tool experience- Several years of technical or military training in electronics- Professional approach to solving problems- Desire to understand customer needs- Ability to travel up to 95% domestic and international.EDUCATION and/or EXPERIENCEAssociate degree in related field or other engineering discipline preferred. Technical School or Military Certification is acceptable. Minimum of 4-8 years of machine tools maintenance or related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.TRAVELThis position requires up to 85% travel including domestic and international. A valid drivers license and good driving record are required.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles and vibration. There is a possibility of being exposed to toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock. The noise level in the work environment is usually loud.Equal Opportunity Employer, including Veterans and Individuals with Disabilities