Field Service Engineer II

ZEISS Group; United States; Remote; Full time

Job summary

An established industry player is seeking a dedicated Field Support Engineer II to join their dynamic team. This role involves installing, repairing, and maintaining cutting-edge surgical microscope equipment, ensuring exceptional customer satisfaction in a designated territory. With a focus on innovation and technology, you will have the opportunity to work independently while traveling extensively for service calls and training. The company offers a supportive environment with excellent benefits, including medical, dental, and 401k matching. If you have a passion for technology and customer service, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Qualifications

• 3+ years in Electronics, Fine Mechanics, Optics or Medical Field Service.
• A+ and Net+ certification preferred, strong computer skills required.

Responsibilities

• Diagnose and repair products in assigned service territory.
• Schedule customer visits and maintain spare parts inventory.
• Complete daily field service reports and support revenue growth.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Communication Skills

Time Management

Problem Solving

Education

BS in Electronics

BS in Engineering

BS in Computer Technology

Tools

SAP

CRM

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Denver, CO area and will cover CO, WY and Eastern MT.

What’s the role?

As a FSE II, you get to work with an astonishing team that plays a vital role in Surgical Microscope equipment.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting?

Here’s what you’ll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
• Maintains company-issued test equipment and support tools, including spare parts.
• Installation and maintenance of equipment at trade shows, as requested and required.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. 7+ years of experience in order management, inventory management or related field.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred. Excellent communication and interpersonal skills.
• A+ and Net+ certification preferred. Proficient with SAP and CRM.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Working Environment:

• Extensive overnight travel is required by automobile and air.
• There will be a need for flexible work and overtime hours.
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
• The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record.
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The hourly pay range for this position is $31.00 - $39.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a performance bonus.

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).