Field Service Engineer II

Outset Medical, Inc.; Birmingham (AL); On-site; USD 48,000 - 72,000; Full time

Job summary

A leading medical equipment manufacturer is seeking a Field Service Engineer to handle the installation, maintenance, and repair of their dialysis systems. The ideal candidate will excel in customer support and technical troubleshooting, with a focus on providing high-quality service to clients and continuous improvement feedback to R&D. This role requires travel within the United States, demanding flexibility and strong communication skills.

Qualifications

• 2+ years Field Service experience in Medical Equipment Industry preferred.
• Valid driver’s license and good driving record required.
• Ability to read and interpret electronic and fluidics schematic diagrams.

Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities.
• Provide on-demand technical support to customers.
• Document all service activities, maintain spares inventory.

Skills

Excellent communication skills

Ability to charge travel expenses

Technical troubleshooting

Customer support

Education

Associates degree in Electrical, Electronics, Mechanical or Fluidics

Job description

4 days ago Be among the first 25 applicants

A FSE II, reporting to Field Service Management will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of the Tablo Dialysis System. The FSE will interface professionally with Clinical Staff as well as our patients and will be one of the key faces of Outset. The FSE will provide exceptional customer support and should be able to apply basic engineering theory to accurately diagnose issues, understand root causes, and apply appropriate solutions. The FSE will assist Production and Engineering when needed and as the service schedule allows. They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary. The Field Service Engineer will also supply feedback to R&D regarding system performance, serviceability improvements as well as customer feedback. They may also be asked to help develop training or service manual materials as time permits. They will be responsible to properly document all activities and jobs performed in accordance with Outset’s Quality Management System policies and procedures. The FSE will also manage and maintain Outset’s assets (tools, equipment, and trunk inventory) in accordance with those same policies and procedures. The FSE should expect to travel within the United States up to 50% of the time initially with the potential for worldwide travel as the company grows. Essential Job Functions include providing on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required; install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes; perform scheduled preventative maintenance including calibrations, hardware or software upgrades and verification of system specifications; become a technical subject matter expert on the Tablo product; address and resolve customer issues and escalations; complete all field service and expense reports; support Marketing and Sales for seminars, trade shows, or demonstrations; provide detailed feedback to R&D; support development of training and service materials; accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system; ability to travel up to 50% of the time; availability to travel overnight; self-starter with ability to multi-task; excellent communication skills; manage and maintain company assets. Required qualifications include valid driver’s license, good driving record, access to personal vehicle, ability to charge travel expenses on personal credit card. Preferred qualifications include Associates degree in Electrical, Electronics, Mechanical or Fluidics or military equivalent, 2+ years Field Service experience in Medical Equipment Industry preferred, ability to read and interpret electronic and fluidics schematic diagrams and flowcharts, excellent computer and technology skills. Note: Candidates must be legally authorized to work in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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