Field Service Engineer I Kansas City, MO

Segra; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the fiber network industry is seeking a Field Service Engineer for the Kansas City market. The role involves equipment installation, maintenance, and customer interaction. Candidates should have knowledge of telecom equipment and a strong ability to work independently. Segra offers a comprehensive benefits package, supporting both personal and professional growth.

Benefits

Medical, dental, and vision insurance

Life insurance

401(k) match

Tuition reimbursement

Gym reimbursement

Vacation/PTO

Paid holidays

Floating holidays

Volunteer days

Parental leave

Qualifications

• Minimum of 2 years of experience with Telecom equipment.
• Ability to understand and operate advanced industry test sets.

Responsibilities

• Responsible for equipment installation, commissioning, and testing.
• Perform preventive maintenance and troubleshooting.

Skills

Telecom equipment

Independent work

Education

Associate's degree

Tools

Cisco

Ciena

Office 365

Job description

Segra is searching for a dynamic and experienced Field Service Engineer to work within our Kansas City, MO market. Based on the manager's evaluation of candidate experience and competency, we are open to hiring for this role at various levels.

The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IADs, Hosted phones, ONTs), preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure, and IP/Data networks. Field Operations personnel will perform "on call" duties as required. The FSE will interact with internal and external customers, service technicians, technical support personnel, and other telecom professionals.

Required Qualifications:

• Knowledge of Telecom equipment (e.g., Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

Preferred Qualifications:

• Associate's degree or technical field (industry-related) preferred, and/or a combination of job-related experience.
• Cisco and/or Ciena equipment experience preferred.
• AC/DC core fundamentals; good driving record; Office 365 suite.
• Understanding and use of engineering documents.
• Ability to understand and operate advanced industry test sets, DS1-100G, OTDR, and fiber scopes.
• Knowledgeable and skilled with DC power to support tertiary power applications.
• Ability to work independently with limited supervision.
• Assumes routine tasks for major projects and makes routine decisions periodically.

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States, with a broad and dense service footprint across the mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, along with high-performance data centers throughout the mid-Atlantic and Southeast regions. Our network powers solutions such as hosted voice, security, and cloud.

Our Community and Employee Investment:

Segra invests in the communities of our customers by hiring locally and continually upgrading our network infrastructure. We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets. Our mission is to help businesses within our footprint succeed.

Benefits Overview:

Segra offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.