Field Service Engineer I - Gas Detection

Honeywell International, Inc.; Salem (OR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

401(k) match

Paid Time Off

Paid Holidays

Job summary

Honeywell International, Inc. is seeking a Field Service Engineer I for the Gas Detection team at Hillsboro, OR. This onsite role supports customer operations, provides advanced field troubleshooting, and contributes to training and development of the field organization.

You will engage with customers to ensure safe, reliable gas-detection systems, document activities, and collaborate with Technical Support and Engineering on complex issues.

Qualifications

• Associate degree in electronics or related technical field or 1–2 years of field service experience.
• 1–2 years of experience using MS Office for documentation and reporting.
• Basic understanding of electrical systems, troubleshooting, and field service operations.
• Valid driver’s license and ability to travel to customer sites.
• 2+ years of gas detection, HVAC controls, instrumentation or related field preferred.

Responsibilities

• Troubleshoot hardware and software, solve complex equipment problems.
• Provide direct support to internal and external customers.
• Investigate and resolve technical issues with timely reports.
• Act as conduit between Field Service and Technical Support/Engineering.
• Develop training curriculum for field organization.
• Document all activity and communication accurately.

Skills

Hand tools usage

Troubleshooting hardware/software

Customer support

Technical reporting

Written and verbal communication

Team collaboration

Education

Associate degree in Electronics/Instrumentation/Engineering Tech

Military technical training with field experience

Tools

Salesforce

SharePoint

SAP

Microsoft Excel

Job description

The Field Service Engineer I - Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support, advanced field technical support and team training & development. You will engage with customers to ensure the optimal operation and maintenance of gas detection systems, providing expert troubleshooting and solutions to enhance safety and reliability.

You will report directly to our Sr Field Service Supervisor and you’ll work out of our Hillsboro, OR location on an Onsite work schedule.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication

Key Responsibilities

• Strong knowledge of hand tools and proper usage, including a digital multimeter

• Ability to troubleshoot hardware/software, solve complex equipment problems

• Provide direct support to Internal & External Customers

• Facilitate issue identification and analysis; Investigate and resolve technical issues

• Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution

• Provides timely, detailed and accurate reports on analysis work performed

• Demonstrates ability to handle challenging projects to ensure customer satisfaction

• Accountable for team technical competency & skills certification

• Interacts with multiple disciplines and personnel within organizations

• Effective written and verbal communication skills

• Highly motivated, organized and able to work independently

• A collaborative and cooperative attitude

YOU MUST HAVE

• Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 1–2 years of equivalent hands‑on field service experience; OR completion of military technical training with 1–2 years of field experience

• 1–2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication

• Basic understanding of electrical systems, troubleshooting, and field service operations

• Valid driver’s license and ability to travel to customer sites as needed

WE VALUE

• 2+ years of experience applying customer support and product support best practices in a field service, technical service, or industrial environment

• 1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or related technical field preferred

• Proven verbal and written communication skills with the ability to effectively support customers, document service activity, and coordinate with internal teams

• Demonstrated continuous improvement mindset with experience identifying process improvements that increase efficiency, service quality, or customer satisfaction

• Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation

• Strong organizational skills with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment

• Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures

• Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell (https://www.honeywell.com/us/en/careers/benefits)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Posting Date: 10/20/2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Smart and connected field and analytical instrumentation, gas measurement and control, and terminal gauging and loading.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.