Field Service Engineer I (Entry-Level)

IMS Nanofabrication LLC; Santa Clara (CA); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

401K plan with company match

Paid time off

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Job summary

IMS Nanofabrication LLC is seeking an entry-level Field Service Engineer I to support the installation, maintenance, and troubleshooting of multi-beam mask writers in Santa Clara, CA. You will work closely with fellow engineers to diagnose issues on customer sites, ensuring high standards of service and uptime.

The role emphasizes strong problem-solving, communication, and teamwork, with in-person responsibilities at customer sites and the IMS US headquarters network.

Qualifications

• Bachelor of Science in an Engineering discipline (Electrical, Mechanical, Mechatronics, Chemical) or STEM field.
• Excellent problem-solving skills and ability to bridge theory with hands-on troubleshooting.
• Entry-level role with 1+ years in technical field service or equivalent experience is acceptable.

Responsibilities

• Install, perform annual preventive maintenance, and troubleshoot multi-beam mask writers.
• Maintain customer satisfaction through effective on-site support and communication.
• Collaborate with Field Service Engineers and report status to headquarters.
• Engage in customer meetings and drive issue resolution with professional conduct.

Skills

Interpersonal skills

Communication skills

Problem-solving

Team collaboration

Customer-facing experience

Linux/UNIX

Education

Bachelor of Science in Engineering

Tools

Linux/UNIX

Job description

Company Description

At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.

Job Description

A core tenant at IMS Nanofabrication is a "People First" point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work.

This entry-level role is an exceptional launchpad for recent college graduates with engineering/science degrees who thrive in high-accountability, high-consequence technical environments.

Our Field Service Engineer I role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer I at IMS Nanofabrication displays strong problem-solving and decision-making skills, alongsidea deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment.

They have a strong desire to master both the technical attributes of our Multi-Beam Mask Writers - some of the most advanced semiconductor lithography equipment in the world - and the people skills required to excel in front of our critical customers. This role requires an in-person presence in our Santa Clara, CA office with a daily presence at our customer site(s), strongly aligning with our US headquarters and other US entity locations in Hillsboro, OR and Boise, ID and our global R&D and Operations team in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America.

You're Excited About This Opportunity Because You Will:

• Grow with a Premier Team: Be part of a growing team of professional Field Service Engineers in Santa Clara, CA
• Master Cutting-Edge Tech: Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
• Drive Procedural Excellence: Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
• Solve High-Stakes Puzzles: Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
• Keep Leadership Aligned: Ensure seamless and transparent communication of all status updates to IMS US leadership.
• Manage Customer Relationships: Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
• Represent IMS in the Fab: Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.

We're Excited About You Because:

We are actively seeking candidates who fit into the following foundational profile:

Profile: Recent College Graduate

• You hold a Bachelorof Science degree in an Engineering discipline (Electrical, Mechanical, Mechatronics, Chemical), Physics, or a related STEM field.
• You exhibit excellent problem-solving skills and are eager to bridge theoretical engineering concepts with hands-on machinery troubleshooting.

Core Requirements & Interpersonal Skills:

• Exceptional interpersonal skills, with a genuine enjoyment of being part of and integrating with a global, fast-paced team.
• Strong written and verbal communication skills; comfortable presenting technical updates in high-visibility customer environments.
• 1+ years of technical field service or hands-on operational system experience, preferably but not required.

We're Elated About You Because (Preferred but not Required):

• You have an understanding of eBeam sources, metrology or semiconductor lithography equipment.
• You have an understanding of ultra-high vacuum (UHV) systems and high-voltage electronics.
• You have some experience or understanding of Linux/UNIX server system administration.

Additional Information

We Offer:

• We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA).
• Excellent professional and personal development opportunities in an international company.
• Very collegial and motivated team with short communication channels.
• Top-equipped workplace (modern office, laptop, height-adjustable desk).
• We offer a competitive salary, a convenient Santa Clara location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.

Base Salary Range: The target base salary range for this non-exempt position is $75,000 - $93,000/yr. and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations. We review all employees pay and compensation programs annually at a minimum to ensure competitive and fair pay.

IMS Nanofabrication is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, veteran status, and disability, or other legally protected status.

IMS is an equal opportunity employer. No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.