Field Service Engineer I — DoD IT & Network Support

Saalex Solutions - A Saalex Company; Norfolk (VA); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k)

Life Insurance

Paid Time Off

Short/Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan

Job summary

Saalex Solutions - A Saalex Company seeks a Field Service Engineer I to install, maintain, and troubleshoot IT hardware at Navy field sites in Tidewater, VA and San Diego, CA. The role emphasizes hands-on support, system integration, and sustainment of critical infrastructure across CONUS/OCONUS environments.

Required 1–3 years in field service or IT support, with an associate's or bachelor's degree. Certifications such as A+, Network+, or Security+ are welcome, and eligibility for DoD clearance

Qualifications

• 1-3 years of experience in field service engineering, IT support, or related technical field.
• Associate's or Bachelor's degree in Information Technology, Engineering, Electronics, or related field (or equivalent experience).
• Hands-on experience with installation, troubleshooting, and repair of IT or network systems.
• Familiarity with hardware components, cabling, and basic network configurations.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).
• Ability to obtain and maintain a Secret, Top Secret, or SCI clearance.

Responsibilities

• Install, configure, and maintain IT hardware, network equipment, and peripheral systems at field sites.
• Perform on-site troubleshooting and repair of systems including servers, workstations, and network devices.
• Support system integration, upgrades, and deployment activities in accordance with engineering and program requirements.
• Execute preventive maintenance and system health checks to ensure operational readiness.
• Document field activities, configurations, and issue resolution in accordance with program standards.
• Collaborate with engineering, network, and cybersecurity teams to resolve technical issues.
• Ensure compliance with DoD cybersecurity policies, including STIGs and system hardening requirements during installations.
• Support logistics coordination for equipment, spares, and replacement parts.

Skills

Field service engineering

IT support

Troubleshooting

System maintenance

Documentation

Education

Associate's or Bachelor's degree in Information Technology, Engineering, Electronics

Tools

CompTIA A+

Network+

Security+

Job description

Saalex Solutions - A Saalex Company seeks a Field Service Engineer I to install, maintain, and troubleshoot IT hardware at Navy field sites in Tidewater, VA and San Diego, CA. The role emphasizes hands-on support, system integration, and sustainment of critical infrastructure across CONUS/OCONUS environments.

Required 1–3 years in field service or IT support, with an associate's or bachelor's degree. Certifications such as A+, Network+, or Security+ are welcome, and eligibility for DoD clearance