Field Service Technician - HW - Cape Coral

591x Varian Medical Systems, Inc.; United States; On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in the United States is seeking a Field Service Technician to perform preventive maintenance on Linear Accelerators and imaging systems, ensuring reliable operation for clinical workflows.

You will manage field service activities across a regional territory, complete work orders, document service activities, and coordinate with customers and internal teams. A valid driver's license and strong technical acumen are required; some travel may be necessary.

Qualifications

• HS diploma or equivalent required.
• Preferred vocational training or military electronics experience.
• Familiarity with electronic, electro-mechanical, pneumatic and hydraulic systems.

Responsibilities

• Perform preventive maintenance on Linear Accelerators and imaging systems.
• Manage daily/weekly service schedule and field visits.
• Submit field service work orders and expense reports promptly.
• Maintain vendor credentialing and compliance for site access.

Skills

Time management

Customer communication

Technical documentation

Basic electronics

Test equipment operation

Micro-computers/PC systems

Hand tools

Vendor credentialing

Education

HS Diploma or equivalent

Vocational training / electronics (military)

Tools

Digital Multimeter

Oscilloscope

Hand tools

Workday (ERP)

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently.

The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Each FST operates in a designated field service region and represents VMS.

Job Role

Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to escape incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge

• Excellent time management and professional communication skills both internal to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
• Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
• Basic technical experience with micro-computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.
• Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.

Minimum Requirements

Minimum: HS Degree or Equivalent Preferred: Vocational training or military experience with electronics.

Other Desired Skills and Knowledge

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications
• Required Certifications and Training: Has completed all required VMS training classes for HW Preventive Maintenance.

Experience Level with Business Tools

Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Strong ability to manage customer expectations while building and maintaining positive relationships.

Fleet Safety Policy

"This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)"

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Pay

The base pay range for this position is: $50,210 - $69,036 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Vendor Credentialing

• Proof of valid identification (photo, driver's license, SSN)
• Criminal background checks
• Drug screens
• Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus)
• Annual TB testing
• Healthcare training

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and AffAll qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Siemens Healthineers is committed to equal employment opportunity.

California Privacy Notice

California residents have the right to receive additional notices about their personal information.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world.