Field Service Engineer - HW - Raleigh, NC

Siemens Healthineers in; Durham (NC); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long-term and short-term disability 보험

Job summary

Siemens Healthineers is seeking a Field Service Engineer – HW to perform preventive maintenance on Linear Accelerators and imaging systems in the Raleigh, NC area. The role requires after-hours support, strong customer relations, and adherence to vendor credentialing and safety standards.

You will manage a regional schedule, escalate complex incidents, and handle administrative tasks such as work orders and expense reporting.

Qualifications

• HS Degree or Equivalent Preferred; Vocational training or military electronics experience valued.
• Strong time management and communication with customers and internal teams.
• Ability to read technical documentation and use electronic test equipment.

Responsibilities

• Perform preventive maintenance on Linear Accelerators and medical equipment outside of normal hours.
• Manage daily/weekly schedule to cover service region efficiently.
• Elevate incidents when needed and involve senior staff.
• Complete field service work orders and expense reports; manage parts and documentation.
• Communicate follow-up actions to assigned representative.

Skills

Time management

Customer relationships

Written & verbal communication

Technical documentation

Electro-mechanical basics

PC-based systems

Vendor credentialing compliance

Proactive incident escalation

Education

HS Degree or equivalent

Tools

Digital Multimeter (DVM/DMM)

Digital Oscilloscope

Hand tools

Job description

Field Service Engineer – HW – Raleigh, NC (Finance)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers' equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS.

Job Role

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.


• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.


• Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.


• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.


• Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge

• Excellent time management and professional communication skills both internal to Varian and externally to customers.


• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.


• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.


• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.


• Basic technical experience with micro-computers/PC based systems.


• Basic technical knowledge and experience with simple hand tools.


• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.


• Minimum: HS Degree or Equivalent Preferred: Vocational training or military experience with electronics.

Other Desired Skills and Knowledge

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications. Required Certifications and Training: Has completed all required VMS training classes for HW Preventive Maintenance.


• Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.


• Strong ability to manage customer expectations while building and maintaining positive relationships.

Note: Candidate must live within close proximity or be willing to relocate to Raleigh, NC. This is a field based "remote" position that requires onsite work at several local customer locations.

Please Note: Qualified Applicants must be legally authorized for employment in the United States. QualifiedApplicants will not require employer sponsored work authorization now or in the future for employmentin the United States.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is: $58,240 - $80,080

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Commissions are based on individual performance and/or company performance. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance


• dental insurance


• vision insurance


• 401(k) retirement plan


• life insurance


• long-term and short-term disability insurance


• paid parking/public transportation


• paid time off


• paid sick and safe time

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff… (the full paragraph as originally provided).

Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.