Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Chandler (AZ); Remote; Full time

Job summary

Une entreprise innovante recherche des ingénieurs de service sur le terrain pour soutenir ses clients à l'échelle nationale. Ce rôle exige une expertise technique dans l'équipement de haute technologie dans l'industrie des semi-conducteurs, ainsi qu'une volonté de voyager pour une formation intensive. Vous serez responsable de l'installation, de la maintenance et du support technique tout en assurant la satisfaction de la clientèle.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Expérience dans l'équipement à haute pression et au vide.
• Capacité à former et à encadrer d'autres ingénieurs.
• Compétences en communication pour interagir avec les clients.

Responsibilities

• Installer, modifier et entretenir des équipements à haute pression.
• Former et encadrer des ingénieurs de service moins expérimentés.
• Maintenir la satisfaction client et gérer les problèmes de service.

Skills

Troubleshooting

Technical Assistance

Customer Service

Maintenance

Training

Education

Bachelor's degree in engineering or related field

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX, or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify, and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot, and resolve design issues related to such installations and servicing of company products at all types of customer field sites. The role also involves providing a wide range of technical assistance to customers and colleagues to ensure successful work completion and customer satisfaction. Additionally, the engineer ensures that business operations align with company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and debugging of electronic and mechanical systems. Provide troubleshooting and operational training based on final process results.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and field service reports, adhering to company policies and instructions.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, drive mechanism, and software systems. Participate in continuing education as required.
• Train and mentor less-experienced field service engineers.
• Handle customer service issues effectively to maintain high customer satisfaction and strengthen customer relations.

This position is not eligible for visa sponsorship.

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging individuals from all backgrounds, cultures, education, and experience to join and grow with us.

We support employee wellness through our Employee Assistance Program (EAP) and community sponsorships for local sports and vulnerable groups.

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